IT Associate

Rate, USD
Not specified
Work schedule
Full Time, Contract, Internship, Part Time, Temporary,
Language skills
Hire me

Hire me

Jobicy Account
You need an employer account to access the resume database.

About me

Motivated, detail-oriented IT Professional, have received all the necessary training in developing and deploying complex infrastructures and technical solutions for industry leaders. Acquired CompTIA A+, Security+, and ITIL Foundation certifications. Proficient in determining system requirements and resolving technical issues quickly. Skilled in providing effective leadership in fast-paced, deadline-driven environments.

Professional area


80/2008-06/2011 General Education @ Wagner High School
01/2021-06/2021 Computer Support Specialist Certification @ ACI Learning


08/05/22-08/28/23 IT Associate @ Amazon Web Services

• Provide basic technical support to Amazon Corporate employees.
• Research, resolve, and respond to inquiries received in a timely manner, in accordance with
organizational standards.
• Diagnose and troubleshoot end user computing problems including analyzing the problem,
identifying the appropriate resources, testing proposed fixes and following up to ensure the
problem has been resolved.
• Assist with activities to triage and escalate any system or network outage to reduce downtime.
• Assist with remote assistance in Teleconferencing systems and AV presentation equipment.

10/2021-08/2022 Desktop Support @ Bestica Inc

Provided Help Desk Tier 1 and/or Tier 2 support for technical assistance, order processing,
support of multiple software versions, warranty, and maintenance.
• Managed the day-to-day accountability and inventory of computer assets hardware and
software using AF-approved processes as described in AFMAN 17-1203, Information
Technology (IT) Asset Management (ITAM)
• Bring up-to-date and preserve computer inventory using AF required processes (The Defense
Property Accountability System (DPAS)) as well as COTS solutions to facilitate expediency.

Recommend this talent

Related resumes

Similar Talent in Developer & Engineer

Recommend this specialist