IT Associate

Rate, USD
Not specified
Work schedule
Full Time, Contract, Internship, Part Time, Temporary,
Language skills
English
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About me

Motivated, detail-oriented IT Professional, have received all the necessary training in developing and deploying complex infrastructures and technical solutions for industry leaders. Acquired CompTIA A+, Security+, and ITIL Foundation certifications. Proficient in determining system requirements and resolving technical issues quickly. Skilled in providing effective leadership in fast-paced, deadline-driven environments.


Professional area



Education

80/2008-06/2011 General Education @ Wagner High School
01/2021-06/2021 Computer Support Specialist Certification @ ACI Learning

Experience

08/05/22-08/28/23 IT Associate @ Amazon Web Services

• Provide basic technical support to Amazon Corporate employees.
• Research, resolve, and respond to inquiries received in a timely manner, in accordance with
organizational standards.
• Diagnose and troubleshoot end user computing problems including analyzing the problem,
identifying the appropriate resources, testing proposed fixes and following up to ensure the
problem has been resolved.
• Assist with activities to triage and escalate any system or network outage to reduce downtime.
• Assist with remote assistance in Teleconferencing systems and AV presentation equipment.

10/2021-08/2022 Desktop Support @ Bestica Inc

Provided Help Desk Tier 1 and/or Tier 2 support for technical assistance, order processing,
support of multiple software versions, warranty, and maintenance.
• Managed the day-to-day accountability and inventory of computer assets hardware and
software using AF-approved processes as described in AFMAN 17-1203, Information
Technology (IT) Asset Management (ITAM)
• Bring up-to-date and preserve computer inventory using AF required processes (The Defense
Property Accountability System (DPAS)) as well as COTS solutions to facilitate expediency.


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