Motivated, detail-oriented IT Professional, have received all the necessary training in developing and deploying complex infrastructures and technical solutions for industry leaders. Acquired CompTIA A+, Security+, and ITIL Foundation certifications. Proficient in determining system requirements and resolving technical issues quickly. Skilled in providing effective leadership in fast-paced, deadline-driven environments.
• Provide basic technical support to Amazon Corporate employees.
• Research, resolve, and respond to inquiries received in a timely manner, in accordance with
organizational standards.
• Diagnose and troubleshoot end user computing problems including analyzing the problem,
identifying the appropriate resources, testing proposed fixes and following up to ensure the
problem has been resolved.
• Assist with activities to triage and escalate any system or network outage to reduce downtime.
• Assist with remote assistance in Teleconferencing systems and AV presentation equipment.
Provided Help Desk Tier 1 and/or Tier 2 support for technical assistance, order processing,
support of multiple software versions, warranty, and maintenance.
• Managed the day-to-day accountability and inventory of computer assets hardware and
software using AF-approved processes as described in AFMAN 17-1203, Information
Technology (IT) Asset Management (ITAM)
• Bring up-to-date and preserve computer inventory using AF required processes (The Defense
Property Accountability System (DPAS)) as well as COTS solutions to facilitate expediency.
I’m a data scientist with a Ph.D. in Cognitive Psychology and a graduate minor in Computer Science.
I am a results-driven full-stack developer with a Bachelor’s degree in Electronic and Electrical Engineering and over 5 years of professional experience. My expertise lies in utilizing cutting-edge technologies such as Node.js, React, AWS, CircleCI, and databases like MongoDB, MySQL, and Postgresql.
Technically sophisticated professional with extensive experience leading IT teams, project management, cybersecurity program development, business innovation, and systems virtualization. Expert in developing innovative solutions and secure technology plans that provide value, align with business objectives, and follow industry best practices.
Dedicated IT professional with a solid foundation in Desktop Support Level II, seeking to transition into an entry-level cybersecurity role. I bring a robust set of transferable skills, including technical troubleshooting, networking knowledge, vulnerability assessment, and a keen understanding of user behavior.
Resourceful Engineering Program professional with a strong emphasis on cloud security and integration. Proven experience in building and nurturing stakeholder relationships, leading diverse projects, and driving solutions that exceed client expectations.
