*Epic Credential Trainer (Cadence, Prelude, Grand Central)
*Certified Cerner Trainer – Onsite/ Remote/Virtual
*eClinical Works – Registration/ Scheduling Trainer – Go-Live
*Cerner Millennium Cerner Power Chart, (Cerner Power Note CPOE CPM Revenue Cycle), pre & post go live implementation, Inpatient Ambulatory, Maternity
*Certified Medical Assistant with 10 years’ experience
*10 plus years of adult learning environment with EMR software
*Use of ServiceNow’s & Field Service Management application to customize reports & solutions for clients
Certificate of Medical Assistant
Grand Central –Prelude- Cadence- Patient Access, ClinDoc, HBPB
Supported HB/PB in both hospital and ambulatory settings.
Understands the goals of collecting on every HAR. Specialize in working denials from insurance companies and high dollar plans.
Assist with new employee training and mentoring and trained end users on how to successfully utilize Epic applications with the goal of accomplishing 100% user adoption.
Created reports & request for quality trends, weekly activity and contacts, and claim production analysis. Analyze operational results for substantial gains and more official resource utilization.
Educate & Troubleshoot workflow issues & system updates, documenting & orders, setting up smart phrases & report issues by submitting tickets
Provide system data extractions & Integration between legacy & new EMR system
Advised & participated in office manager meeting & end-user meetings
Classroom Facilitation: Ambulatory, Acute, ED, Registration & Scheduling
Manages and set up classroom materials, virtually & on-line learning
Ambulatory Front Office Cadence, Check In & Out, Call Center telephone encounters & referrals, Main Registration Inpatient Billing
Review training content & update materials
Provide elbow-to-elbow support on Go-Live
Cerner Millennium Cerner VA
Full Implementation; Research, plan, coordinate, implement, test, evaluate, and maintain assigned applications.
Supports VA Vista, Cerner Revenue Cycle Applications, Ambulatory & Acute teams.
Designs and rebuilds new application solutions such as forms, reports, conversations, rules to address customer requirements. Testing and running analysis on module and workflows.
Enhances existing applications like building code sets, modifying application settings, conversations, charts, rules/alerts, database scripts, and reports, to address customer requirements
Use of ServiceNow & Field Service Management application to customize reports and solutions
Partnering with multiple stakeholder groups to evaluate and escalate tickets assisting helpdesk
Provide system data extractions & Integration between legacy & new EMR system
Knowledge of Cerner Scheduling applications including Schapptbook and Cerner RevCycle/CPM
Classroom Facilitation: Ambulatory, Acute, ED, Registration & Scheduling
Manages and set up classroom materials, virtually & on-line learning
Consults & develop plans with leadership to determine training needs
Responded to end users on request on parking lot
Participated in office manager meeting & end-user meetings.
Oversee both Acute and Ambulatory clinics during full implementation
Facilitate daily meetings with project manager and content leaders, Review training content & updates materials
Participated in daily office manager meetings & end-user meetings.
Answer questions and find solutions for questions surrounding the application and updates
Cerner – Hillcrest Medical Center – Broken Arrow, Oklahoma 2008-2012
Super User, Revenue Cycle, Scheduling Registration,
HBPB – Claims Processing Analyst
New Hire Trainer
Next Gen/ eCW/ Epic – Hillcrest Medical Center-OHI – TULSA, OKLAHOMA 2012-2015
Super User, Patient Access, Registration, Scheduler, HBPB
Credential Trainer, Financial Counselor
Office manager
Epic – Providence Swedish Heart & Vascular – Seattle, Washington 2015-2018
Super User, Patient Access, Registration, Scheduler
Credentialed New Hire Trainer
Office Assistant Manager
I’m an energetic team player who enjoys helping people with tasks/projects to complete in a timely manner.
Hello! My name is Brandon – I’m a Customer Success professional with over 8 years of experience in customer-facing roles.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Resourceful Engineering Program professional with a strong emphasis on cloud security and integration. Proven experience in building and nurturing stakeholder relationships, leading diverse projects, and driving solutions that exceed client expectations.
