Customer Service Specialist | Onboarding Specialist

Rate, USD
$30 / hour
Work schedule
Full Time,
Language skills
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About me

I have developed a strong skill set in strategic planning, brand management, and campaign execution. Throughout my career, I have successfully led cross-functional teams and collaborated with diverse stakeholders to achieve impactful results. I am proud of my track record of driving brand awareness, increasing customer engagement, and delivering measurable business growth. My expertise spans digital marketing, social media, content creation, and data analytics, enabling me to effectively navigate the ever-changing landscape of the industry and stay ahead of emerging trends. I am passionate about delivering innovative and impactful marketing strategies that drive meaningful connections with target audiences and contribute to overall business success.

πŸ“œKey Skills:

Interface Design and Implementation and Prototyping
Clientele Development and Administrative Support
Enrollment Management & Procedures
Cross-Functional Collaboration
Customer Service & Support
Detail-Oriented & Research
Effective Communication
Process Improvement
Data Management

πŸ“œSoftware Expertise:

Microsoft Outlook/Teams
Social Media Platforms
Google Meet

β˜€οΈ Notable Impacts:

Managed five enrollment campaigns: I successfully increased student enrollment 15% by implementing targeted marketing strategies and fostering partnerships, contributing to the growth and accessibility of education

Leadership Program Assistant: Competitive Audit, scheduling, and organizing the Howard Community College Food Pantry. I played a pivotal role in ensuring reliable access to nutritious food for students facing food insecurity, making a significant impact on their well-being and academic success.

Professional area


2017/2019 Masters @ Walden University

Foundations of Graduate Study, Controversies in Criminal Justice, The Nature of Crime & Criminology, Technological Solutions and 21st-Century Crime, Organization Management & Leadership, Victimology, Criminal Justice Research, Ethics & Social Justice, Special Populations, Psychological Aspects of Violent Crime, Applied Communications, Psychology of Terrorism, Criminal Behavior Alpha Phi Sigma Member

2013/2015 Bachelors @ Salisbury University

Composition and Research, Creative Writing, The Short Story, World Civilizations, Social Problems, Composition III, Topics in Native American Literature, Fiction Workshop, Writer’s Craft, Poetry Workshop, Philosophical Topics, Sociology of Mental Health, Technical Writing & Editing, Principles of Linguistics, Sexuality & Society, Sociology of Gender, Racial & Cultural Minorities


2016/2022 Enrollment Specialist @ Laureate Eeducation

β€’ Research questions using available information resources and advise users on appropriate action.
β€’ Maintained communication with customers during problem-resolution process while courteously obtaining and conveying concise problem information for external and internal personnel.
β€’ Exceeded enrollment and retention goals consistently by reviewing statistical enrollment data and preparing reports, contributing to a 20% increase in enrollment retention.
β€’ Ensured customers received support necessary to meet their career and personal goals.
β€’ Procured program-related data from multiple sources and deduced relevant information, establishing and upholding relationships with 3,000+ customers with diverse needs.
β€’ Continually improved, optimized, and streamlined application and alteration processes to ensure a smooth and uninterrupted experience for users, resulting in a 15% decrease in customer complaints.
β€’ Experienced nursing campaign manager with a 20% increase in enrollment with proven ability to work cross-functionally with stakeholders to develop and implement marketing strategies that align with business goals.

2015/2016 Leadership Program Assistant @ Howard Community College

β€’ Demonstrated exceptional organizational skills by coordinating complex schedules, managing calendars, and arranging travel itineraries for senior executives.
β€’ Assisted with development and creation of Howard Community College Food Pantry by doing competitive audits, research on builds and structures, and maintaining all inventory and volunteer coverage for the Food Pantry, which resulted in 200+ student served.
β€’ Delivered top-notch administrative support to office staff, promoting excellence in office operations, while managing both digital and physical filing systems and retrieved documents as required.
β€’ Hosted over 45 leadership events and Managed profiles of 30+ students completing Maryland Community Colleges Activity Directors Association (MCCADA) Certification, contributing to a 10% increase in student engagement.
β€’ Effectively managed the flow of information by drafting, editing, and disseminating internal and external communications, including emails, memos, and reports.
β€’ Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
β€’ Maintained a high level of professionalism and confidentiality while handling sensitive and confidential information, demonstrating a strong sense of discretion and good judgment.

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