An empathetic, bilingual customer service agent that enjoys meeting new people and assisting them with their difficulties. passionate about working toward goals as a member of a sales team, skilled in a field with fierce competition.
Bachelor’s degree on international trade with a 4.1/ 5 GPA. With special focus on Marketing and international logistics. Internship experience on the Colombian-Venezuelan Economic Chamber.
Building strong relationships with both new and existing clients. This involved proactively reaching out to customers to address any issues or concerns they may have had, as well as keeping detailed records of their preferences and history with our company. Additionally, I played a key role in managing different collection stages, serving as a reliable point of contact for clients throughout the process. Through these efforts, I was able to foster a high level of customer loyalty and contribute to the overall success of the company.
Oversaw a team of seven employees, ensuring that all daily objectives were met on schedule and without errors. I played a pivotal role in directing the sales staff towards achieving their monthly objectives, while also providing department-specific financial statistics to upper management. Additionally, I provided support and guidance to team members to help them improve their performance and reach their full potential