Customer Support

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
English
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About me

Skilled Customer Success and Account Manager with over 4 years of experience leading sales and customer loyalty/retention initiatives for key account management in a number of industries. Extensive experience in all aspects of proactive customer support, including customer education and onboarding, phone/email assistance, customer satisfaction monitoring, and cross-departmental collaboration. Continually exceeds expectations by building valuable relationships and works well with people at all levels of an organization including senior executives, management, team members, and clients.




Education

01/2015 - 05/2018 Bachelor in Marketing @ Clark Atlanta University

Experience

08/2022 - 08/2023 Sourcing Specialist @ Robert Half, Inc.

• Managed the full recruitment life cycle while acting as a brand ambassador and partnering with hiring managers.
• Worked in a consultative capacity to deliver top talent while providing candidates a best in class hiring experience.
• Oversaw all aspects of candidate placement including screening for jobs and presenting to clients/hiring managers.
• Provided consultation to internal customers on market conditions, hiring trends, and external competition.
• Developed and delivering presentations to senior leadership regarding acquired leads with qualified candidates.
• Proactively identified new opportunities to meet strategic growth objectives through researching industry sources.
• Wrote policies, trained staff, attended healthcare conferences, gathered key metrics, and provided reporting.
• Strategized with team members and senior leadership on meeting weekly business growth goals and volume flow.
• Conducted outbound calls and emails as well as organized and maintained a database of more than 200 candidates. • Developed and maintained an active pipeline of opportunities and tracked prospective markets and customers.
• Provided administrative support to Human Resources team as well as coordinated internal events and meetings.
• Identified candidates to begin building long-term relationships and maintained relationships using multiple channels.
• Participated on weekly TDC business calls and huddles to define and report on team goals, metrics, and production.
• Conducted Zoom calls to interview candidates, documented results, and made recommendations to managers.
• Ensured all job order information is updated in the internal client relationship management system in a timely manner.
• Qualified individuals’ skillsets and identified job opportunities to find the perfect match for open/available positions

09/2020 - 04/2022 Sourcing Coordinator/Operations Specialist @ JLL/Innovative Facility Solutions

• Sourced and qualified new vendors to perform required services and to ensure customer satisfaction goals were met.
• Oversaw supplier negotiations, quality control around supplier performance, and drafting and executing purchase orders.
• Closed out customer contracts, processed invoicing and served as first line of support to ensure customer satisfaction.
• Developed and maintained strong vendor partnerships and negotiated the best contracts and terms to meet requirements. • Analyzed and processed quotes and supported sales team by compiling pricing proposals with detailed cost breakdown.
• Provided primary administrative support for operations managers in planning, organizing, and coordinating functions.
• Participated in the execution of RFx events as well as the ongoing quality of pricing and delivery from suppliers.
• Communicated with potential leads daily, qualified opportunities, and sent reports to account team to assess potential.
• Drove productivity throughout the procurement process including strategic planning for continued business growth.
• Interacted frequently with vendors to ensure compliance with company policies and all contractual requirements.
• Handled category management, sourcing, planning, and contracting of goods and services requested from stakeholders.
• Negotiated contracts worked as a team player to maintain relationships between the organization and vendors/partners.
• Led and coordinated preparation of RFQs/RFPs for larger-scale projects focused on strategic supplier relationships.
• Monitored scheduling, identified and addressed operational issues, and ensured timely completion of all vendor services.
• Worked alongside internal/external partners to ensure that service procurement contracts contained all negotiated details

09/2019 - 09/2020 Business Development Representative @ N3, LLC

• Met and exceeded monthly sales goals on a consistent basis while using strong sales and negotiation skills.
• Managed 150+ accounts and secured new accounts through cold calling to grow from no revenue to a top producer. • Utilized Salesforce, cold calling, and email to generate and qualify at least 100 new sales opportunities per month.
• Actively met with managers to identify trends and exceeded monthly sales quotas of $320K for 4 consecutive months. • Successfully honed data analysis, value-based sales, and product demonstration skills to build book of business.
• Maintained a full understanding of all products and services through consumer research and identifying solutions.
• Presented new product opportunities to clients to expand market reach and meet customer interests and demands.
• Oversaw all aspects of sales from forecasting, purchasing, and pricing to accounting, logistics, and post-sales support. • Participated in weekly sales meetings to share forecasting, sales reports, and practices to support department goals.
• Generated leads and built relationships by nurturing warm prospects and finding new potential sales outlets.
• Established highly collaborative relationships with clients to forge long-term agreements and develop solutions.
• Consulted with decision makers and owners to determine objectives and develop actionable plans to achieve results


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