Sales and CX Professional

Rate, USD
Not specified
Work schedule
Full Time, Part Time, Temporary,
Language skills
English, German
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About me

With my experience in the art and fashion spheres, I am skilled in sales, customer support, and data analytics. I have worked in small companies, startups, and larger corporations, which has prepared me for all types of team structures, and I am excited to continue developing my career in helping people.




Education

2013-2017 BA @ Tulane University

Experience

April 2023 - Present Social Media, Casting, and Production Coordinator @ Freelance

-Scheduled, scouted locations, drafted model releases, assisted with video editing, and managed production operations for the Vogue.com editorial “Drag by Day, Drag by Night” by Nicholas Needham as well as projects with Tanner Abel and Kandi Muse.
-Researched and organized talent and community information for Casting Agent Roberta Caminneciโ€™s TV and film projects.
-Create and post social media content on all platforms for real estate clients while handling file management.

January 2023 - May 2023 Customer Support Associate @ Masterworks

-Worked cross-functionally with finance and engineering to multitask, troubleshoot customer service concerns, and communicate feedback for product changes providing a great user experience.
-Executed creative solutions to assist customers, provided guidance, and troubleshot questions while using back-end tools and compiling a database of FAQ answers to increase automation and quality standards.
-Utilized ticketing system and other business intelligence reports to standardize metrics on end-user support and provide clients in various sales funnel stages with exceptional service.

March 2022 - December 2022 Membership Coordinator @ Masterworks

-Executed daily email and phone outreach employing approachable, clear written and verbal communication to generate over $1.5 million on average in opportunities monthly by meeting scheduling.
-Analyzed sales and financial reporting to track trends and identify areas for improvement, such as call strategies or script copy for better business development.
-Took diligent notes on meetings and used the CRM Hubspot to develop relationships with clients.

July 2021 - March 2022 E-Commerce Consultant @ Official Rebrand

-Concepted, cast, styled, posted, and managed community engagement for all social content.
-Collaborated with the designer and CEO on strategic marketing efforts, brand partnerships, and features.
-Maintained online shop using Shopify and Squarespace to manage inventory and analyze reports to identify top sellers.

September 2019 - July 2020 Assistant Buyer @ Bloomingdale's

-Used Excel to manage sales, logistics, and supply chain reporting, providing purchasing insights.
-Acted as point person for wholesale vendors, ensuring smooth product development, receipt, and promotion of more than 30 private label goods.
-Conducted general administrative tasks, research, and data analysis to understand market trends, areas for growth, as well as inform pricing and assortment decision-making.


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