Sales and CX Professional

-Scheduled, scouted locations, drafted model releases, assisted with video editing, and managed production operations for the Vogue.com editorial “Drag by Day, Drag by Night” by Nicholas Needham as well as projects with Tanner Abel and Kandi Muse.
-Researched and organized talent and community information for Casting Agent Roberta Caminneci’s TV and film projects.
-Create and post social media content on all platforms for real estate clients while handling file management.

-Worked cross-functionally with finance and engineering to multitask, troubleshoot customer service concerns, and communicate feedback for product changes providing a great user experience.
-Executed creative solutions to assist customers, provided guidance, and troubleshot questions while using back-end tools and compiling a database of FAQ answers to increase automation and quality standards.
-Utilized ticketing system and other business intelligence reports to standardize metrics on end-user support and provide clients in various sales funnel stages with exceptional service.

-Executed daily email and phone outreach employing approachable, clear written and verbal communication to generate over $1.5 million on average in opportunities monthly by meeting scheduling.
-Analyzed sales and financial reporting to track trends and identify areas for improvement, such as call strategies or script copy for better business development.
-Took diligent notes on meetings and used the CRM Hubspot to develop relationships with clients.

-Concepted, cast, styled, posted, and managed community engagement for all social content.
-Collaborated with the designer and CEO on strategic marketing efforts, brand partnerships, and features.
-Maintained online shop using Shopify and Squarespace to manage inventory and analyze reports to identify top sellers.

-Used Excel to manage sales, logistics, and supply chain reporting, providing purchasing insights.
-Acted as point person for wholesale vendors, ensuring smooth product development, receipt, and promotion of more than 30 private label goods.
-Conducted general administrative tasks, research, and data analysis to understand market trends, areas for growth, as well as inform pricing and assortment decision-making.