# Project Coordinator

Location[United States](https://jobicy.com/resume-region/united-states.md)Rate, USD $35 / hourWork schedule Full Time, Links Language skills English, SpanishAvailable for Hire Yes

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## About me

Detail-oriented and results-driven professional with a proven track record of excellence in operational management, customer service, and project leadership. Accomplished in optimizing processes, delivering luxury customer experiences, and providing comprehensive support to teams and leaders.

## Professional area

### [Management & Operations](https://jobicy.com/resume-category/management.md)

## Skills

### [Communication skills](https://jobicy.com/resume-skill/communication-skills.md)[Coordination](https://jobicy.com/resume-skill/coordination.md)[Customer and Client Support](https://jobicy.com/resume-skill/customer-and-client-support.md)[Customer Relationship](https://jobicy.com/resume-skill/customer-relationship.md)[Detail-oriented](https://jobicy.com/resume-skill/detail-oriented.md)[Management](https://jobicy.com/resume-skill/management.md)[Operations Management](https://jobicy.com/resume-skill/operations-management.md)[Organizational Skills](https://jobicy.com/resume-skill/organizational-skills.md)[Process Optimization](https://jobicy.com/resume-skill/process-optimization.md)[Team Leadership](https://jobicy.com/resume-skill/team-leadership.md)

## Education

08/2013-05/2016  B.A.  @  University of Central Florida  08/2009-05/2013  A.A  @  Valencia College

## Experience

Aug. 2021 - Mar. 2023  Project Coordinator (Remote) - Home Delivery  @  Restoration Hardware

– Achieved top 7% company ranking by generating $7M in 2022 revenue.
– Provided luxury customer service through expert product knowledge and design assistance.
– Managed end-to-end delivery process, led delivery teams, and provided contractors feedback on delivery team achievements and opportunities.
– Optimized and scheduled delivery routes, led operational projects and led team trainings on streamlined processes.
– Led ambassadors through adversity and offered solutions to overcome opportunities while on the road.
– Expertly handled client interactions, defusing escalated situations with tailored solutions.

Jan. 2018 - Aug. 2021  Assistant Manager - Operations & Visuals  @  Restoration Hardware

– Addressed operational inefficiencies and delegated tasks within the team.
– Led team in operational processes, communication, and annual reviews.
– Achieved 100% compliance in yearly inventory review by overseeing product movement and educating team on proper processes.
– Elevated gallery aesthetics through curation and furniture placement.
– Supported recruitment, onboarding, and training.
– Expertly handled client interactions in gallery and virtually by supporting Customer Service team online chat via Salesforce CRM and successfully space planned and designed clients visions.

Jun. 2018 - Mar. 2023  Project Management (Remote)  @  Restoration Hardware

– Led in global Next Gen gallery openings and formal design installations — managed delivery teams, product placement, and inventory databases

Jun. 2018 - Jun. 2020  Marketing/Event Specialist (Hybrid)  @  Opera Orlando

– Collaborated on marketing strategies and executed event programs.
– Managed event production, tracking, and onsite support.
– Handled digital marketing, maintained databases, website, and social media.
– Ensured diversity and inclusion by translating press releases into Spanish.

Feb. 2014 - Nov. 2018  Singer/Vocalist  @  Freelance Performer

Vero Beach Episcopal Church – Choral Leader
Orlando Opera Company Inc. – Opera Singer
Evan Taylor Jones LLC – Touring background Vocalist

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