# Customer Support Specialist

Location[United States](https://jobicy.com/resume-region/united-states.md)Rate, USD Not specifiedWork schedule Part Time, Links—Language skills English, SpanishAvailable for Hire Yes [Hire me](#resume-dialog)

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## About me

I possess more than a decade of extensive experience in customer interactions. This tenure has enabled me to cultivate invaluable skills that enable me to consistently provide the highest level of customer satisfaction. Additionally, I have a background in airline operations, where I not only handled customer inquiries over the phone but also actively contributed to various managerial tasks, thereby facilitating seamless daily operations for the management team.

## Professional area

### [Admin & Virtual Assistant](https://jobicy.com/resume-category/admin.md)[Customer Support](https://jobicy.com/resume-category/supporting.md)

## Skills

### [Account Management](https://jobicy.com/resume-skill/account-management.md)[Admin](https://jobicy.com/resume-skill/admin.md)[Admin Assistant](https://jobicy.com/resume-skill/admin-assistant.md)[Administration](https://jobicy.com/resume-skill/administration.md)[Bilingual](https://jobicy.com/resume-skill/bilingual.md)[Business Administration](https://jobicy.com/resume-skill/business-administration.md)[Chat and Email Support](https://jobicy.com/resume-skill/chat-and-email-support.md)[Customer and Client Support](https://jobicy.com/resume-skill/customer-and-client-support.md)[Customer Care](https://jobicy.com/resume-skill/customer-care.md)[Customer Relationship](https://jobicy.com/resume-skill/customer-relationship.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Customer Support](https://jobicy.com/resume-skill/customer-support.md)[Office Administration](https://jobicy.com/resume-skill/office-administration.md)

## Education

September 2012 - June 2016  BBA  @  Monroe College

## Experience

October 2017- Present  Customer Support Specialist  @  JetBlue Airways

•	Assisting and supported Crewmembers, leadership and other stations with regular and interline reservations
•	Utilizing Sabre Interact software application to resolve reservation conflicts
•	Maintaining an average of 60 calls per day
•	Building relationships with other airlines to gain support on their ticket reservations
•	Generating Excel reports that included flight preparations for the following day’s operation
•	Verifyng and checking in customers on flights and assured to give the ultimate customer service experience
•	Booking flights and sold extra ancillaries at the counter through Sabre Interact
•	Working exceptionally well under pressured in a fast past environment
•	Able to complete a full flight turn at the gates while maintaining an on-time performance

June 2016 - October 2017  Case Manager  @  Cocoon Homecare

•	Completed a comprehensive health assessment or reassessment inclusive of medical, behavioral, rehabilitative and long-term care and social service needs.
•	Completed and revised an individualized patient-centered plan of care to identify the members needs and goals and include family members and other social supports as appropriate.
•	Consulted with a multidisciplinary team on the clients Care Plan, needs and goals.
•	Consulted with a primary care physician and/or any specialists involved in the treatment plan.
•	Conducted client outreach and engagement activities to assess ongoing needs, promote continuity of care and improve health outcomes.

January 2016-May 2016  Account Executive Intern  @  Indeed.com

•	Built clientele and maintained rapport with the human resources department of various companies
•	Drove growth by selling pay-per-click advertising (PPC) services to medium to large sized
employers
•	Coordinated and conducted live product demonstrations over the phone and via webinar
•	Secured job campaigns with a monthly average budget of $1000-$3000

August 2011-December 2015  Sales Associate  @  Michael Kors

•	Achieved and exceed monthly and seasonal sales targets, ensuring business growth.
•	Delivered exceptional customer service, showcasing in-depth product knowledge.
•	Exceeded individual KPIs through top-tier service and sales quality, capturing customer data for future personalization.
•	Maintained an organized client book, staying engaged and offering fashion expertise.

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