• Conducted in-depth assessments of 20+ clients' business operations, identified areas for improvement, and developed customized solutions to enhance profitability, productivity, and growth potential.
• Conducted market research and analyzed data to provide recommendations for business growth and expansion, resulting in increased revenue and profitability for clients
• Utilized ArcGIS Business Analyst and Tableau to analyze complex data sets, present data visualizations, and create data-driven insights for clients

• Managed and directed a team of associates from concept to delivery of a data-driven recommendation for a global shared services center.
• Utilized analytical and decision-making tools to assess the company’s position, strengths, opportunities, and environmental factors affecting business decisions.
• Leveraged effective project governance mechanisms to create a well-defined project lifecycle
• Employed an Agile framework (Scrum) to guide project team through incremental delivery of the solution
• Facilitated and managed client relationships, key project decisions, and resource allocations
• Planned sprints, hosted 360 sprint retrospectives, and coached team members through deliverable creation and presentations
• Used Trello to manage and track tasks in each sprint.

• Introduced a streamlined on-boarding workflow to be implemented throughout Valorem Reply
• Actively engaged in project requirements gathering, deliverable creation, and client relationship management
• Conducted industry research and provided data-driven strategic advice to aid in project success
• Created analysis documents, work breakdown structures, project charters, and final deliverables

• Led University of Alabama enterprise operations team through Scrum/Agile transition, streamlining processes & improving communication for more efficient operations
• Managed the Project Management Office (PMO) for 6-8 client projects simultaneously, ensuring adherence to project timelines, budgets, and quality standards
• Collaborated with executive leadership programs to develop and implement an Into to Tableau training program, resulting in over 50 program participants achieving into level proficiency in Tableau data analysis and visualization