# Premier Service Representative

Location[United States](https://jobicy.com/resume-region/united-states.md)Rate, USD Not specifiedWork schedule Full Time,  Part Time,  Temporary, Links—Language skills EnglishAvailable for Hire Yes [Hire me](#resume-dialog)

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## About me

Passionate, engaging, and attentive service specialist trained in conflict resolution and communications. Seeking to utilize my exceptional communication and strong customer service experience for the growth of the company.

## Professional area

### [Admin & Virtual Assistant](https://jobicy.com/resume-category/admin.md)[Customer Support](https://jobicy.com/resume-category/supporting.md)

## Skills

### [Administration](https://jobicy.com/resume-skill/administration.md)[Administrative Assistant](https://jobicy.com/resume-skill/administrative-assistant.md)[Administrative Tasks](https://jobicy.com/resume-skill/administrative-tasks.md)[Billing](https://jobicy.com/resume-skill/billing.md)[Bookkeeping](https://jobicy.com/resume-skill/bookkeeping.md)[Business Administration](https://jobicy.com/resume-skill/business-administration.md)[Client Support](https://jobicy.com/resume-skill/client-support.md)[Communication skills](https://jobicy.com/resume-skill/communication-skills.md)[Customer Care](https://jobicy.com/resume-skill/customer-care.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Customer Success](https://jobicy.com/resume-skill/customer-success.md)[Customer Support](https://jobicy.com/resume-skill/customer-support.md)[Data Entry](https://jobicy.com/resume-skill/data-entry.md)[De-escalation](https://jobicy.com/resume-skill/deescalation.md)[Excellent Communication skills](https://jobicy.com/resume-skill/excellent-communication-skills.md)[Microsoft 365](https://jobicy.com/resume-skill/microsoft-365.md)[Microsoft Office](https://jobicy.com/resume-skill/microsoft-office.md)[Microsoft Outlook](https://jobicy.com/resume-skill/outlook.md)[Microsoft PowerPoint](https://jobicy.com/resume-skill/microsoft-powerpoint.md)[Microsoft Suite](https://jobicy.com/resume-skill/microsoft-suite.md)[Microsoft Teams](https://jobicy.com/resume-skill/msteams.md)[Microsoft Word](https://jobicy.com/resume-skill/microsoft-word.md)[Motivated](https://jobicy.com/resume-skill/motivated.md)[Multi-tasking](https://jobicy.com/resume-skill/multi-tasking.md)[Office Administration](https://jobicy.com/resume-skill/office-administration.md)[Organizational Skills](https://jobicy.com/resume-skill/organizational-skills.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Salesforce](https://jobicy.com/resume-skill/salesforce.md)[Soft skills](https://jobicy.com/resume-skill/soft-skills.md)[Virtual Assistance](https://jobicy.com/resume-skill/virtual-assistance.md)

## Education

![Sad](data:image/svg+xml;base64,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)

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## Experience

12/2021  Premier Service Representative  @  NEA IVANTAGE BROKERAGE

● Service Exclusive Allstate agents by managing/retaining their book of
business
● Assist with admitted and non-admitted carriers/brokers collection of
data for the renewal policy process
● Services the existing policies including change requests, cancellation
requests, loss run requests, generating COI’s, etc.
● Manages multiple online systems and resources
● Documents essential information regarding telephone interaction
● Assist with agency bill (premium financing) and direct bill policies
● Collaborated with Premier Placement Specialist to assist agent with
market direction

11/2020 - 12/2021  Processing Support  @  NEA IVANTAGE BROKERAGE

● Prioritized incoming emails from agents, carriers and third parties
● Processed change requests, cancellation requests, reinstatement
requests, certificates of insurance, renewals and undeliverable mail
● Clarified brokerage market direction based on risk characteristics
and information provided

4/2019 - 11/2020  Commercial Lines Senior Associate  @  NEA IVANTAGE BROKERAGE

● Managed multiple online systems and resources
● Managed policies, and processed binder for agents
● Mentored new hire classes
● Increased retention by speaking with agents, highlighting the
features and benefits of Northeast brokerage products
● Resolved escalation calls for agents/staff
● Mentored team members to understand and apply basic process,
procedures, and guidelines
● Performed system documentation as it relates to service inquires
and follow-up on existing policies in force
● Clarified brokerage market direction based on risk characteristics
and information provided
● Initiated investigation of system problems

10/2017 - 4/2019  Allstate Business Insurance Agency Contact Center Associate  @  ALLSTATE

● Analyzed routine/complex billing questions
● Provided navigation with market direction, classification and
coverages
● Collaborated with the Business Insurance Specialist sales leads
● Managed multiple online systems and resources
● Documented essential information regarding telephone interaction
● Analyzed information and business need to determine appropriate
resolution
● Initiated investigation of system problems
● Communicated essential information to agents and support staff
● Delegated request to appropriate areas and followed -up with agents
● Resolved escalation calls for agents/staff
● Processed reassignment of agent numbers
● Mentored new hire classes

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