# Program Manager Location[United States](https://jobicy.com/resume-region/united-states.md)Rate, USD Not specifiedWork schedule Contract, Full Time, Links Language skills EnglishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me Results-driven professional with diverse experience in finance, nonprofit, and healthcare industries. Recognized for exceptional attention to detail, problem-solving skills, and ability to build strong relationships with clients. Proven track record in project/program management, customer success, and sales support, with a talent for collaboration and project planning. Seeking a challenging role in a dynamic and customer-focused environment to drive measurable results and foster growth. ## Professional area ### [Customer Support](https://jobicy.com/resume-category/supporting.md)[Design & Media](https://jobicy.com/resume-category/design-multimedia.md)[HR & Recruiting](https://jobicy.com/resume-category/hr.md)[Sales](https://jobicy.com/resume-category/sales.md)[Teacher & Coach](https://jobicy.com/resume-category/teaching.md) ## Skills ### [Account Management](https://jobicy.com/resume-skill/account-management.md)[Adaptability](https://jobicy.com/resume-skill/adaptability.md)[Administrative Tasks](https://jobicy.com/resume-skill/administrative-tasks.md)[Adobe Photoshop](https://jobicy.com/resume-skill/adobe-photoshop.md)[Analytical Skills](https://jobicy.com/resume-skill/analytical-skills.md)[Canva](https://jobicy.com/resume-skill/canva.md)[Client Relationship Management](https://jobicy.com/resume-skill/client-relationship-management.md)[Collaborative](https://jobicy.com/resume-skill/collaborative.md)[Communication skills](https://jobicy.com/resume-skill/communication-skills.md)[Employee Training](https://jobicy.com/resume-skill/employee-training.md) ## Education 2018/2019 Instructional Design and Learning Analytics @ American University 2012/2016 Organizational Communication @ Montclair State University ## Experience 2021/2023 Analyst @ Goldman Sachs • Support the equities execution sales team with client onboarding and trade troubleshooting. • Collaborated with cross-functional teams to standardize the equities onboarding program, resulting in a 40% increase in Straight-Through-Processing rates. • Implemented project management techniques to enhance the daily flow of trading procedures, resulting in a 10% decrease in trades with issues. • Coordinated with engineering team to automate the client onboarding process for new products, resulting in a smoother and more efficient experience for new and current users. • Created standardized training protocols to enable newly onboarded analysts to proficiently navigate firm systems and collaborate with internal teams across operations and technology to address issues. 2019/2021 Customer Success Manager @ National Society of Leadership and Success • Recruited, led, and empowered 72 diverse student leaders to identify gaps within the program and drive change applicable to their campus. • Delivered excellent customer service while building strong relationships using both virtual and in-person mediums to drive up program value. • Crafted products demos and trainings for customers, teaching more than 150 end users and administrators how to use and maintain new systems with minimal assistance. • Created a customer success plan to ensure clients realize the value of their investment within the first 3 months of joining the program. • Conducted routine quality assurance checks by observing chapter events, resulting in an average of 89% of student completion from the program. • Trained and onboarded over 150 customers through both personalized and streamlined approaches to customer training and onboarding, while adapting to different account needs. • Exceeded quarterly customer retention metrics by 8% on average per year and was awarded the best CSM for the Southeast region in 2020. 2016/2019 Program Manager @ VNA Health Group •Raised $500k through innovative fundraising initiatives to help fund different community programs/projects. • Designed and implemented the development strategy and operational principles for the hospice program leading to a 20% increase in new funding. • Developed and maintained strong relationships with donors, volunteers, and community partners. • Coordinated logistics for fundraising events, resulting in successful outcomes and positive feedback. • Spearheaded the planning and execution of spirited events to promote client enthusiasm and vibrancy. • Oversaw gift processing and acknowledgement for recurring gifts, in kind gifts, and event registrations utilizing CRM tool. • Provided operational support and worked with team to define and create donor segmentations to support appeals, stewardship mailings, acquisition mailings, and newsletters. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Learning & Evolution SpecialistItalyI am a dedicated professional in training and development with solid experience in teaching, academic coordination, and learning strategy. 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