# Customer Success Executive Location[United States](https://jobicy.com/resume-region/united-states.md)Rate, USD Not specifiedWork schedule Full Time, Links Language skills English, SpanishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me Dynamic and results-driven professional with over 10 years of experience in business process transformation, account management, and driving operational excellence. Proven ability to lead large-scale initiatives that enhance efficiency, improve customer satisfaction, and contribute to organizational growth. Adept at cross-functional collaboration, change management, and stakeholder engagement. Committed to leveraging analytical skills and a solution-oriented mindset to tackle complex challenges, optimize workflows, and achieve strategic objectives. Strong leadership qualities complemented by exceptional communication and project management skills. Seeking to bring hands-on experience and transformative leadership to a director-level role in a growth-oriented organization. ## Professional area ### [Customer Support](https://jobicy.com/resume-category/supporting.md)[Management & Operations](https://jobicy.com/resume-category/management.md)[Teacher & Coach](https://jobicy.com/resume-category/teaching.md) ## Skills ### [A/B Testing](https://jobicy.com/resume-skill/a-b-testing.md)[Amazon Web Services (AWS)](https://jobicy.com/resume-skill/amazon-web-services-aws.md)[B2B](https://jobicy.com/resume-skill/b2b.md)[B2C](https://jobicy.com/resume-skill/b2c.md)[Bilingual](https://jobicy.com/resume-skill/bilingual.md)[Brand Strategy](https://jobicy.com/resume-skill/brand-strategy.md)[Budget Management](https://jobicy.com/resume-skill/budget-management.md)[Business Administration](https://jobicy.com/resume-skill/business-administration.md)[Client Relationship Management](https://jobicy.com/resume-skill/client-relationship-management.md)[Contract Negotiation](https://jobicy.com/resume-skill/contract-negotiation.md)[CRM Management](https://jobicy.com/resume-skill/crm-management.md)[Customer Journey Mapping](https://jobicy.com/resume-skill/customer-journey-mapping.md)[DevOps](https://jobicy.com/resume-skill/devops.md)[Forecasting](https://jobicy.com/resume-skill/forecasting.md)[Genesys Cloud](https://jobicy.com/resume-skill/genesys-cloud.md)[Google Data Studio](https://jobicy.com/resume-skill/google-data-studio.md)[Jira](https://jobicy.com/resume-skill/jira.md)[NetSuite](https://jobicy.com/resume-skill/netsuite.md)[OKR/KPI](https://jobicy.com/resume-skill/okr-kpi.md)[Omnichannel](https://jobicy.com/resume-skill/omnichannel.md)[Operations Management](https://jobicy.com/resume-skill/operations-management.md)[Process Improvement](https://jobicy.com/resume-skill/process-improvement.md)[Project Management](https://jobicy.com/resume-skill/project-management.md)[Salesforce](https://jobicy.com/resume-skill/salesforce.md)[Scrum](https://jobicy.com/resume-skill/scrum.md)[Shopify](https://jobicy.com/resume-skill/shopify.md)[Social Media Management](https://jobicy.com/resume-skill/social-media-management.md)[UI/UX](https://jobicy.com/resume-skill/ui-ux.md)[Vendor Management](https://jobicy.com/resume-skill/vendor-management.md)[Zendesk](https://jobicy.com/resume-skill/zendesk.md) ## Education 2018/2020 MBA @ University of Houston 2010/2014 Bachelors of Arts @ Stephen F. Austin State University ## Experience July 2021 - Present Owner @ Depicted Legacy Beauty – Established Depicted Legacy Beauty and personally invested capital to fuel its growth, resulting in significant revenue increases through creative sales tactics and premium customer service. – Spearheaded the transformation and modernization of all business processes, including sales operations and revenue management, to streamline quote-to-cash cycles. – Integrated cutting-edge technologies to elevate customer service, leading to increased sales and customer retention rates. – Utilized key digital tools like Salesforce to refine both customer and employee experiences, achieving remarkable operational results. – Demonstrated expertise in managing Profit & Loss (P&L) statements, ensuring the business remained profitable while scaling operations. 02/2020 - 07/2023 VP of Customer Experience @ Retail Ecommerce Ventures – Developed comprehensive customer experience policies and procedures for 8 distinct brands under the Retail Ecommerce Ventures umbrella, standardizing best practices across the organization. – Spearheaded vendor relationships essential to the customer journey, including negotiating contracts and ensuring seamless integration of services. – Oversaw global hiring initiatives for customer service, successfully staffing remote call centers across multiple regions. – Directed UI/UX development for all customer experience platforms, resulting in enhanced customer engagement and satisfaction. – Managed multiple ongoing projects focused on customer service improvements, ensuring timely completion and alignment with business goals. – Collaborated closely with the technology team to develop and implement customer-facing web developments, enhancing usability and boosting customer retention rates. – Led cross-functional teams to strategize and execute initiatives aimed at optimizing the customer experience, contributing to revenue growth and brand loyalty. – Established key performance indicators (KPIs) and metrics to regularly evaluate and report on customer experience effectiveness, driving continuous improvement. – Championed change management strategies to ensure the successful implementation of new customer experience policies and technologies. – Maintained up-to-date knowledge of industry trends and competitor strategies to keep Retail Ecommerce Ventures at the forefront of customer experience innovation. 08/2017 - 06/2020 Owner/CEO @ Depicted Legacy LLC – Founded and led Depicted Legacy LLC, a call center specializing in customer service and sales solutions, managing high-profile campaigns for clients like Disney Cruise Line, Carnival Cruise Line, and Dressbarn. – Spearheaded business development initiatives that successfully acquired lucrative contracts with major companies in the travel and retail sectors. – Oversaw a team that scaled from 5 to over 100 remote agents, ensuring optimal performance and client satisfaction. – Developed and implemented campaign strategies tailored to client needs, resulting in increased customer engagement and ROI for clients. – Established comprehensive performance metrics and KPIs to monitor campaign effectiveness and make data-driven adjustments. – Managed all aspects of Profit & Loss (P&L) to ensure business sustainability and growth. – Demonstrated expertise in process optimization, achieving operational efficiency without compromising on service quality. 05/2014 - 08/2017 Senior Account Manager @ Revention POS – Managed a portfolio of over 1,000 accounts in the restaurant and hospitality industry, providing consultative sales and account management services for Revention POS’s SaaS solutions. – Developed and executed account strategies that led to increased customer retention, upsells, and cross-sells, contributing significantly to revenue growth. – Served as the primary point of contact for clients, ensuring prompt resolution of queries and issues, thereby achieving high customer satisfaction ratings. – Collaborated with product development and customer support teams to tailor solutions to specific client needs, enhancing product value and customer experience. – Conducted regular business reviews and performance evaluations, utilizing metrics and analytics to identify areas for improvement and growth opportunities. – Leveraged strong relationships with clients to gather insights and feedback, contributing to product development and customer experience optimization. – Successfully navigated complex sales cycles, negotiating contracts that aligned with both customer objectives and company goals. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) .NET Software DeveloperItalyI am a quality-focused .NET Software Developer with hands-on experience building business management applications, corporate web apps, and digital solutions that help organize processes, data, and operational workflows. I work…](https://jobicy.com/cv/id147889.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Customer Service Team Leader AssistantColombiaI am a customer service professional with experience supporting team leaders and handling customer inquiries across live chat, email, and phone. I have worked in fast-paced environments where I helped…](https://jobicy.com/cv/id147888.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Artificial Intelligence Project and Product ManagerFranceI am a Digital Solution Lead and Project Manager with a background in Petroleum Engineering, Management Engineering, Industrial Engineering 4.0, and AI. I have around 6 years of experience in…](https://jobicy.com/cv/id147886.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Software Developer / Full Stack EngineerMexicoI am a Computer Systems Engineer with more than 9 years of experience across IT support, full-stack development, and project management. I have worked end to end on projects, from…](https://jobicy.com/cv/id147847.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Principal Product Owner | Business Systems & AI Solutions LeaderUnited StatesI am a senior technology, product, and business leader with more than 20 years of experience spanning software engineering, solution ownership, and executive leadership. I have led initiatives as a…](https://jobicy.com/cv/id147846.md) [More Resumes](https://jobicy.com/talent.md)