# Customer Service Location[United States](https://jobicy.com/resume-region/united-states.md)Rate, USD $25 / hourWork schedule Full Time, Part Time, Links Language skills EnglishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me Experienced Customer Service Analyst with a demonstrated history of working in the government administration industry. Skilled in Microsoft Office, Date Entry, Billing/Payment Collection, Office Administration, Customer Service, Quality Analyzing, and more. Strong customer success and support professional with a Bachelor of Fine Arts (B.F.A.) from Florida Agricultural and Mechanical University. ## Professional area ### [Admin & Virtual Assistant](https://jobicy.com/resume-category/admin.md)[Customer Support](https://jobicy.com/resume-category/supporting.md)[Writing & Content Creation](https://jobicy.com/resume-category/writing.md) ## Skills ### [Billing](https://jobicy.com/resume-skill/billing.md)[Canva](https://jobicy.com/resume-skill/canva.md)[Chat and Email Support](https://jobicy.com/resume-skill/chat-and-email-support.md)[Communication skills](https://jobicy.com/resume-skill/communication-skills.md)[Compassionate](https://jobicy.com/resume-skill/compassionate.md)[Computer literate](https://jobicy.com/resume-skill/computer-literate.md)[Conflict Resolution](https://jobicy.com/resume-skill/conflict-resolution.md)[Critical Thinking](https://jobicy.com/resume-skill/critical-thinking.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Dependable](https://jobicy.com/resume-skill/dependable.md)[Detail-oriented](https://jobicy.com/resume-skill/detail-oriented.md)[Empathy](https://jobicy.com/resume-skill/empathy.md)[Enthusiasm](https://jobicy.com/resume-skill/enthusiasm.md)[Excellent Communication skills](https://jobicy.com/resume-skill/excellent-communication-skills.md)[Fast learner](https://jobicy.com/resume-skill/fast-learner.md)[Flexible](https://jobicy.com/resume-skill/flexible.md)[Good Communication](https://jobicy.com/resume-skill/good-communication.md)[Graphic Design](https://jobicy.com/resume-skill/graphic-design.md)[iMovie](https://jobicy.com/resume-skill/imovie.md)[Leadership](https://jobicy.com/resume-skill/leadership.md)[Microsoft](https://jobicy.com/resume-skill/microsoft.md)[Multi-tasking](https://jobicy.com/resume-skill/multi-tasking.md)[Networking](https://jobicy.com/resume-skill/networking.md)[Office Tasks](https://jobicy.com/resume-skill/office-tasks.md)[Organizational Skills](https://jobicy.com/resume-skill/organizational-skills.md)[Phone Etiquette](https://jobicy.com/resume-skill/phone-etiquette.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Proof Reading](https://jobicy.com/resume-skill/proofreading.md)[Punctual](https://jobicy.com/resume-skill/punctual.md)[Reliable](https://jobicy.com/resume-skill/reliable.md) ## Education 08/2015 to 12/2018 B.A. @ Florida A&M University ## Experience 05/2023 to current Government Operations Consultant II @ Florida Department of Commerce Assist the FloridaCommerce Rapid Response coordinator and team in providing program oversight and technical assistance to local workforce development boards, employers, and employees whose businesses and jobs have been affected by mass layoffs and/or natural disasters. 10/2022 to 04/2023 Digital Chat Associate @ 1-800 CONTACTS Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. A point of customer contact for general inquires like pricing, products, scheduling, etc. Build and maintain business relationships with clients by providing prompt and accurate service so as to promote customer loyalty. 05/2022 to 10/2023 Virtual Insurance Customer Service Agent @ SYKES Enterprise, Inc. Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. First point of customer contact for general inquires like pricing, products, scheduling, etc. Build and maintain business relationships with clients by providing prompt and accurate service so as to promote customer loyalty. 05/2021 to 04/2022 Customer Service Analyst II @ Florida Department of Highway Safety and Motor Vehicles Apply technology skills by utilizing computer applications and search engines to provide accurate information related to driver licenses and motor vehicles rules and regulations. Call center position that requires continuous call taking throughout the day. 08/2020 to 05/2021 Paraprofessional @ Tallahassee School of Math and Science Planning, preparing and delivering lessons, preparing teaching materials, helping pupils improve their listening, speaking, reading and writing skills via individual and group sessions. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Data Entry and Administrative AssistantPhilippinesI am a data entry and administrative support professional with experience handling research, encoding, customer service, social media management, and production supervision. 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