# Experienced B2B Sales Specialist , BA in Political Science Location[Canada](https://jobicy.com/resume-region/canada.md)Rate, USD Not specifiedWork schedule Full Time, Links Language skills Arabic, EnglishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me Experienced Account Manager with a demonstrated history of working in the financial services industry. Skilled in Administrative duties, Event Management, Strategic Planning, Customer Retention, Budget Management and Sales Presentations. ## Professional area ### [Admin & Virtual Assistant](https://jobicy.com/resume-category/admin.md)[Customer Support](https://jobicy.com/resume-category/supporting.md)[HR & Recruiting](https://jobicy.com/resume-category/hr.md)[Marketing](https://jobicy.com/resume-category/marketing.md)[Sales](https://jobicy.com/resume-category/sales.md)[Writing & Content Creation](https://jobicy.com/resume-category/writing.md) ## Skills ### [Account Management](https://jobicy.com/resume-skill/account-management.md)[Admin Assistant](https://jobicy.com/resume-skill/admin-assistant.md)[Administration](https://jobicy.com/resume-skill/administration.md)[Administrative Duties](https://jobicy.com/resume-skill/administrative-duties.md)[Analytical Skills](https://jobicy.com/resume-skill/analytical-skills.md)[Appointment Scheduling](https://jobicy.com/resume-skill/appointment-scheduling.md)[Audio Mixing & Mastering](https://jobicy.com/resume-skill/audio-mixing-mastering.md)[Audio Post-Production](https://jobicy.com/resume-skill/audio-post-production.md)[B2B](https://jobicy.com/resume-skill/b2b.md)[B2C](https://jobicy.com/resume-skill/b2c.md)[Bilingual](https://jobicy.com/resume-skill/bilingual.md)[Bootstrap](https://jobicy.com/resume-skill/bootstrap.md)[Brand Management](https://jobicy.com/resume-skill/brand-management.md)[Brand Strategy](https://jobicy.com/resume-skill/brand-strategy.md)[Branding](https://jobicy.com/resume-skill/branding.md)[Budget Management](https://jobicy.com/resume-skill/budget-management.md)[Business Administration](https://jobicy.com/resume-skill/business-administration.md)[Business Development](https://jobicy.com/resume-skill/business-development.md)[Business Management](https://jobicy.com/resume-skill/business-management.md)[Business Strategy](https://jobicy.com/resume-skill/business-strategy.md)[Campaign Management](https://jobicy.com/resume-skill/campaign-management.md)[Chat and Email Support](https://jobicy.com/resume-skill/chat-and-email-support.md)[Client Management](https://jobicy.com/resume-skill/client-management.md)[Client Relations](https://jobicy.com/resume-skill/client-relations.md)[Client Relationship Management](https://jobicy.com/resume-skill/client-relationship-management.md)[Client Retention](https://jobicy.com/resume-skill/client-retention.md)[Client Support](https://jobicy.com/resume-skill/client-support.md)[Coaching](https://jobicy.com/resume-skill/coaching.md)[Cold Calls](https://jobicy.com/resume-skill/cold-calls.md)[Collaborative](https://jobicy.com/resume-skill/collaborative.md) ## Education 2012/2018 Bachelor of Arts @ The University of British Columbia ## Experience May 2022/Oct 2022 Business Development Representative @ Sidekick Training/Enable Education ● Developed sales process’ for an ed-tech startup, including setting up and maintaining CRM database, refining company sales metrics, ● Planned, led and monitored various sales campaigns alongside marketing and product teams, ● Generated over 500+ outbound leads and organized prospects into various client groupings in CRM, ● Consistently logged activities and kept client information up to date in Hubspot, ● Determined the companies criteria for their ideal client persona, ● Composed and refined personalized sales messaging & sales cadences for efficient and effective sales outreach, ● Tracked prospects engagement metrics in outreach campaigns to determine follow up strategy, ● Delivered customized sales presentations and product demonstrations for private and non-for profit companies, ● Cultivated valuable relationships with mid-size rapidly growing companies, ● Negotiated terms of agreement with early product adopters, Nov 2021/May 2022 Business Development Representative @ Orchard Vale Naturals ● Negotiated and closed one of the largest manufacturing contracts for OVN with a leading Canadian supplement brand, ● Provided written offers, specifications and other product literature to existing and prospective customers either via existing price lists provided by OVN or via offers prepared by OVN for said existing or prospective customers, ● Followed up on offers to existing and prospective customers to determine whether adjustments are required, ● Monitored the competitive environment by gathering current marketplace information on pricing, products etc. and recommending adjustments to OVN’s offerings, services or policies based on evaluating results and competitive developments. ● Resolved customer complaints by investigating problems, developing solutions, and making recommendations to management. ● Established personal networks and participated in professional sales activities. ● Provided and maintained records on territorial and customer sales and all related sales activities and providing a weekly report to management, Nov 2020/Sept 2021 Restaurant Partnerships Associate @ Uber Technologies ● Prepared a go-to market plan and sales strategy; prospected potential clients and followed up to close deals, ● Prospected and closed new business opportunities, ● Implemented and launched Uber for Business, ensuring strong and consistent ridership, ● Conducted needs analysis to uncover cross-selling opportunities, ● Probed for objections, removed obstacles and eliminated barriers to gain commitment, ● Signed on clients on U4B and drove usage in converted accounts with a view to achieve sales targets as set out by the U4B org, ● Trained 2 cohorts of new employees on various sales processes, from prospecting, to closing, ● Participated in periodic team reviews and updates on business progress, best practice sharing etc. ● Created documents like process playbooks, performance trackers etc. Aug 2020/Oct 2020 Account Manager @ Unicorn Technologies Inc. ● Created strong leads through B2B client outreach campaigns, targeting companies looking for cost effective IT solutions, ● Negotiated contracts (SLA’s) with various business’s closed agreements to maximize profits, ● Developed trusted advisor relationships with key company accounts, business stakeholders and executive sponsors, ● Generated new and repeat sales by providing product and technical information in a timely manner, while educating customers about terminology, features, and benefits of our services to improve product related sales and customer satisfaction, ● Maintained up-to-date profiles of key customers, sales, and contract documentation, ● Analyzed and tracked key account metrics (e.g. quarterly sales results and annual forecasts) ● Worked closely with Technical teams to be aware of the services we provide, understand our capacity as a business and practicability of services offered, ● Introduced new growth opportunities to be explored in the region. Jan 2020/July 2020 Relationship Manager @ Refresh Financial Inc. ● Ensured that clients calls and questions are answered in a quick and timely manner, ● Educated clients on Credit, Financial products; Revolving Tradelines/Installment Tradelines, and Credit Rebuilding Services, ● Maintained and grew an active client book with over 250 clients, ● Retained existing clients by delivering an unparalleled level of service to be able to easily manage clients expectations appropriately, ● Ensured all client information is recorded in cases, and all client information is kept up to date, ● Achieved business targets assigned by providing clients with an exceptional level of service and consistently hit SLA targets within a call center environment. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Customer Service & Quality SpecialistSri LankaI am a passionate and results-driven customer service professional with over 10 years of experience delivering exceptional support across diverse industries. 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