Customer Success Manager

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
English, Spanish
Hire me

Hire me

Jobicy Account
You need an employer account to access the resume database.

About me

I am highly accomplished in building client relationships and retention to assure value-added revenue growth. Skilled in field operations-led onboarding, performance metrics, and team culture. Utilized project management methodologies, and analysis practices for data-driven decision-making, committed to fostering a customer-centric culture.

Ready to leverage my skills and experience to deliver outstanding results for your organization

Bilingual and open to travel

Professional area


Jan 1990 Bachelor of Arts Business Administration @ Azusa Pacific University


1996/2023 Operations & Customer Success Leader @ Nielsen

Led multi-disciplinary teams to identify business development and expand market share, achieving a 90% project completion rate using sprint methodologies for product goals.
Provided hands-on in-field service-oriented presence while guiding leadership responsibilities.
Managed the logistic aspects of an expansion project, which resulted in a 25% increase in customer base and a 4% improvement in performance.
Increased team performance by 5% by conducting weekly 1:1 meetings, analyzing productivity, and providing personalized feedback. Developed customized performance improvement plans for employees who were not meeting expectations.
Active liaison with clients, customers, support team, and direct report, identifying areas for improvement, simplifying processes, providing clear instructions, and offering guidance. Provided resources, development, and to help employees succeed.
Used qualitative and quantitative data to make informed decisions and gain insights into client’s behavior and direct business needs.

1996/2006 Quality Assurance - Field & Sales Trainer @ Nielsen

Developed and delivered comprehensive field/sales training programs to new hires.
Composed in-field inspections and quality data as needed to assure a quality product while resulting in 95% accuracy results.
Onboarded internal/external clients, along with sales/field associates for product knowledge.
Delivered initiatives in business improvement initiatives to identify national quality defects as a subject matter expert.

1996/1999 Customer Success - Hybrid Sales/Area Rep (Area Field Representative) @ Nielsen

As an area manager, I successfully balanced relationship building, and technical installations/maintenance while utilizing marketing research practices.
Door-to-door sales, and cold calling to private residences identified for panel participation.
Excelled in data analytics prioritizing trends, and risk mitigation.
Executed in a fast-paced, evolving environment with both sales and technical practices.
Well-rounded in technical, interpersonal, and professional representation.

Recommend this talent

Related resumes

Similar Talent in Customer Support

Recommend this specialist