# Customer support Location[United States](https://jobicy.com/resume-region/united-states.md)Rate, USD Not specifiedWork schedule Full Time, Links—Language skills EnglishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me I love learning and experiencing new things. I’ve been in many different industries and want to expand my experience even further. ## Professional area ### [Customer Support](https://jobicy.com/resume-category/supporting.md)[HR & Recruiting](https://jobicy.com/resume-category/hr.md)[Sales](https://jobicy.com/resume-category/sales.md) ## Skills ### [Chat and Email Support](https://jobicy.com/resume-skill/chat-and-email-support.md)[Client Relationship Management](https://jobicy.com/resume-skill/client-relationship-management.md)[Cold Calls](https://jobicy.com/resume-skill/cold-calls.md)[Confidence](https://jobicy.com/resume-skill/confidence.md)[Conflict Resolution](https://jobicy.com/resume-skill/conflict-resolution.md)[Critical Thinking](https://jobicy.com/resume-skill/critical-thinking.md)[Customer Care](https://jobicy.com/resume-skill/customer-care.md)[De-escalation](https://jobicy.com/resume-skill/deescalation.md)[Dependable](https://jobicy.com/resume-skill/dependable.md)[Detail-oriented](https://jobicy.com/resume-skill/detail-oriented.md)[Excellent Communication skills](https://jobicy.com/resume-skill/excellent-communication-skills.md)[Fast learner](https://jobicy.com/resume-skill/fast-learner.md)[Flexibility](https://jobicy.com/resume-skill/flexibility.md)[Frontend](https://jobicy.com/resume-skill/frontend.md)[Inside Sales](https://jobicy.com/resume-skill/inside-sales.md)[Leadership](https://jobicy.com/resume-skill/leadership.md)[Manage Conflicts](https://jobicy.com/resume-skill/manage-conflicts.md)[Multi-tasking](https://jobicy.com/resume-skill/multi-tasking.md)[Organizational Skills](https://jobicy.com/resume-skill/organizational-skills.md)[Patience](https://jobicy.com/resume-skill/patience.md)[Phone Etiquette](https://jobicy.com/resume-skill/phone-etiquette.md)[Problem Resolution](https://jobicy.com/resume-skill/problem-resolution.md)[Professional Etiquette](https://jobicy.com/resume-skill/professional-etiquette.md)[Reliable](https://jobicy.com/resume-skill/reliable.md)[Risk Management](https://jobicy.com/resume-skill/risk-management.md)[Sales](https://jobicy.com/resume-skill/sales.md)[Self Motivated](https://jobicy.com/resume-skill/self-motivated-2.md)[Telephone Etiquette](https://jobicy.com/resume-skill/telephone-etiquette.md)[Time Management](https://jobicy.com/resume-skill/time-management.md)[Upselling](https://jobicy.com/resume-skill/upselling.md) ## Education 08/2013 ~ 05/20217 Culinary Arts / Hospitality @ Delcastle Technical High School Willing to go back to school or take online courses / classes to further my knowledge ## Experience 01/2023 ~ present Small business deposit agent @ Bank of America * Educate customers on banking products and financial services * Achieved customer satisfaction score of 92% – 100% and exceed all Key Performance Indicator targets, including call length and conversion rate. * Communicating with empathy, patience and understanding. * Identify solutions to ensure client satisfaction * Refer unresolved customer grievances to designated departments for further investigation * De-escalate and diffuse present or possible conflicts 05/2022 ~ 01/2023 Speed Team Representative / Marketing Development @ Horizon Home services • Responsible for contacting potential customers and current customers reviewing the benefits of the organization’s products and services. • Worked diligently to build strong rapport and lasting relationships with customers. • Trained new hires and answered ongoing questions to assist with increasing team knowledge and performance. • Accurately input new and current customer information into Service Titan system. 08/2021 ~ 05/2022 Account Manager @ Next Wave Management * Responsibilities included door to door sales to identify potential customers * Reviewed business’ products and resources to persuade customers to purchase internet service * Coordinate sales distribution by establishing sales territories, quotas, and goals * Established training programs for sales representatives * Analyze sales statistics gathered by staff to determine sales potential and monitor the preferences of customers * Top performer within the department by selling 15 memberships in a single day and 50 in a single month 03/2017 ~ 08/2021 Overnight Manager @ Wawa inc. • Assisted customers with their purchasing needs while efficiently maintaining a professional store environment * Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers * Monitored sales activities to ensure that customers receive satisfactory service and quality goods *Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise • Responsible for addressing and resolving complaints and/or disputes between customers and employees • Reconciled registers to ensure proper shift cash on hand * Enforce safety, health, and security rules ## 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