# Software Analyst Location[United States](https://jobicy.com/resume-region/united-states.md)Rate, USD $20 / hourWork schedule Full Time, Links Language skills EnglishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me I have a diverse education and work background. I have excelled in positions ranging from Software Analysis to Human Resources. I am eager to utilize my skills in an entry-level Software/Programmer Analyst role. ## Professional area ### [Developer & Engineer](https://jobicy.com/resume-category/dev.md) ## Skills ### [C#](https://jobicy.com/resume-skill/c-3.md)[Computer Skills](https://jobicy.com/resume-skill/computer-skills.md)[Computer Software](https://jobicy.com/resume-skill/computer-software.md)[Excellent Communication skills](https://jobicy.com/resume-skill/excellent-communication-skills.md)[HTML](https://jobicy.com/resume-skill/html.md)[Jira](https://jobicy.com/resume-skill/jira.md)[Microsoft Excel](https://jobicy.com/resume-skill/excel.md)[Microsoft Office](https://jobicy.com/resume-skill/microsoft-office.md)[Microsoft Outlook](https://jobicy.com/resume-skill/outlook.md)[Microsoft SQL Server](https://jobicy.com/resume-skill/microsoft-sql-server.md)[Microsoft Word](https://jobicy.com/resume-skill/microsoft-word.md)[SQL](https://jobicy.com/resume-skill/sql.md) ## Education 2021 AS in Computer Programming and Analysis @ Valencia College • Relevant coursework: Database Management Systems, Information Technology Project Management, C Programming, Java Programming, Advanced Java Programming, • Capstone Project: Valencia College Tech Club Website Redesign, Documentation Specialist • Awards: Presidents List, Fall 2020 – Fall 2021 Technical Certificates: • Computer Information Data Specialist • Computer Programming • Computer Programming Specialist 2020 BASc in Organizational Management @ Lake-Sumter State College • Proud member of the Lake-Sumter State College staff from 2018 to 2020 • Relevant coursework: Intro to Info Systems Management and Business Computer Applications • Awards: President’s List, Spring 2020 ## Experience December 2022 - March 2023 Human Resources Partner @ Amazon • Analyzed statistical data and reports to identify and determine causes of personnel problems and developed recommendations for improvement of organization’s personnel policies and practices. • Regularly performed difficult staffing duties including investigations, refereeing disputes, terminating employees, and administering disciplinary procedures. • Liaised tactically and strategically with all levels of management to resolve complex employee relation issues related to safety regulations, disciplinary actions, and policies. • Used HTML to regularly update a webpage dedicated to providing managers easy access to resources. • Conducted research on company policies and resources related to benefits to create an informative display. • Coordinated employee relocation processes. August 2022 - December 2022 Sr Human Resources Assistant @ Amazon • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures. • Responded to employees’ requests to adjust timecards in relation to paid time-off, vacation time, bereavement, tardiness, and absences. • Processed documentation for employee actions such as I-9 verifications, grievance resolutions and terminations. • Performed customer service functions by answering employee requests and questions about company benefits. • Partnered with human resources managers and operations management on research and special, employee-focused projects such as giveaways and incentives. November 2021 - August 202 Software Analyst I @ AmeriBen • Developed and maintained electronic insurance data files using Visual Studio, SSMS, VisualCron, and the DTAP process. • Built a working knowledge of company websites used to build out file format requirements. • Created and edited SQL queries and C# scripts to create and manage file data. • Consulted with Business Analysts to identify file specifications for each unique case and fix any bugs or make updates. • Responsible for managing, prioritizing, and completing open service requests and incidents tasks in a timely manner using Jira and SolarWinds. June 2021 - August 2021 AI Data Labeler Intern @ eMoney Advisor • Used judgement calls to assign appropriate labels to bank transactions. • Completed at least 600 or more labeling tasks per day. • Maintained a high level of accuracy (80-90%) in judgement when compared to current AI ability. • Worked remotely, participated in team meetings weekly, and attended informational sessions about AI. October 2018 - April 2020 Student Library Assistant @ Lake-Sumter State College • Processed lending, return and renewal of library items using library computer systems. • Aided patrons with use and access to technology, resources, and materials. • Organized returned books and materials and assisted with shelving. • Assisted with circulation duties by processing holds, fees and library card applications. • Established relationships with library staff, students, and patrons to foster a positive environment. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Telecommunications TechnicianZimbabweI am a motivated and hands-on Telecommunications Technician with a strong foundation in networking, fiber optics, and technical installations. 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