# Support Engineer Location[United States](https://jobicy.com/resume-region/united-states.md)Rate, USD $28 / hourWork schedule Full Time, Links Language skills EnglishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me I am an enthusiastic and driven MS in Artificial Intelligence and Machine Learning student and IT professional. Although I am still enrolled in university, I have nearly seven years of experience in a professional environment, mainly with regard to Python, SQL, cyber security, networking, banking, finance, analysis, and general IT. ## Professional area ### [Developer & Engineer](https://jobicy.com/resume-category/dev.md) ## Skills ### [Adaptability](https://jobicy.com/resume-skill/adaptability.md)[AI - Artificial intelligence](https://jobicy.com/resume-skill/ai.md)[Analytical Skills](https://jobicy.com/resume-skill/analytical-skills.md)[Communication](https://jobicy.com/resume-skill/communication.md)[Data Analysis](https://jobicy.com/resume-skill/data-analysis.md)[Flexibility](https://jobicy.com/resume-skill/flexibility.md)[Leadership](https://jobicy.com/resume-skill/leadership.md)[Machine Learning](https://jobicy.com/resume-skill/machine-learning.md)[Microsoft Excel](https://jobicy.com/resume-skill/excel.md)[Microsoft Office](https://jobicy.com/resume-skill/microsoft-office.md)[Multi-tasking](https://jobicy.com/resume-skill/multi-tasking.md)[Networking](https://jobicy.com/resume-skill/networking.md)[Online Privacy and Security](https://jobicy.com/resume-skill/online-privacy-and-security.md)[Python](https://jobicy.com/resume-skill/python.md)[SQL](https://jobicy.com/resume-skill/sql.md)[Tableau Software](https://jobicy.com/resume-skill/tableau.md)[Time Management](https://jobicy.com/resume-skill/time-management.md) ## Education 2022 - 2024 MS, Artificial Intelligence and Machine Learning @ Colorado State University System – Relevant courses include Management for the Computer Science Professional, Foundations of Artificial Intelligence, Principles of Machine Learning, Design and Analysis of Algorithms, Applying Machine Learning and Neural Networks – Capstone – Dean’s List, 4.0 GPA 2019 - 2022 BS, Business Management, Specialization in Digital Marketing @ Colorado State University System – Relevant courses include Quantitative Business Analysis, Information Systems Design and Analysis, Strategic Communication of Data Analysis – Dean’s List, 3.8 GPA ## Experience Nov 2021 - Present Product Support Engineer @ Zscaler – Engage with customers on escalated support issues or critical customer situations – Provide expert systems design, recommendations, and configurations – Perform in-depth diagnostics and troubleshooting using networking tools – Assist customers with testing or troubleshooting of networking or cloud service issues – Reproduce customer issues to verify problems and document steps to replicate for Support, Engineering, and Operations teams Nov 2021 - Present Emerging Technologies Engineer @ CentraComm – Conduct extensive research and development activities to identify and implement new technologies, tools, and methodologies that can enhance the product development process – Analyzing user requirements, developing prototypes, and working closely with cross-functional teams to ensure timely delivery of high-quality products – Thorough testing and debugging activities, creating user manuals and technical documentation, and providing ongoing support to end-users Jul 2021 - Nov 2021 Member Service Representative @ Century Federal Credit Union – Providing exceptional customer service to credit union members by assisting them with their financial needs and questions – Opening and closing accounts, processing deposits and withdrawals, and performing other routine transactions for credit union members – Promoting credit union products and services to members and helping them to achieve their financial goals Mar 2017 - Jun 2021 Personal Banker @ Fifth Third Bank – Manage and grow customer relationships, maintain revenue-producing “Book of Business” – Sales and business development, meet and exceed sales goals, develop strategies to increase retention – Risk management and compliance, conduct regular risk assessments to identify areas of risk ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Technical Support SupervisorIndiaI am a telecom professional with 9 years of experience in technical support, network troubleshooting, and team management. 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