My journey in the events industry has been marked by a profound passion for creating memorable experiences and a commitment to delivering exceptional results. Throughout my career, I have developed a comprehensive set of skills, with a particular emphasis on adaptability and people-centric approach. I firmly believe that these attributes are crucial for success in the events industry, where connecting with clients, attendees, and team members is paramount.
•Lead all aspects of client gifting events from pre-planning, gift/product assortment, staff coordination, procurement of display assets and collateral material, proposed effective layouts, expense reporting, and post-event analysis and follow-up.
•Executed over 50+ successful US and international gifting events with unique locations and destinations including golf tournaments, conferences, tradeshows, IMEX, Prestige marketing events, etc.
•Coordinated part-time staff management and accountability by training new recruits and organizing their travel, hotel, and pre-event/on-site meetings for each gifting experience.
•Customized and improved training for all event teams and event staff documents including surveys for client and attendee feedback; never receiving less than a 90% satisfaction rate.
•Managed project deadlines and internal/external communication functions throughout the event life cycle.
•Promoted roleplay training to achieve positive guest and staff interaction.
•Navigated day of event issues, concerns, or requests in a professional, service-oriented, and timely manner.
•Prepared suites, premium spaces, and surrounding areas by organizing and cleaning surfaces for full operation prior to guest’s arrival.
•Administered accurate and prompt service requests from premium clientele during Allegiant Stadium events, including communicating guidelines, procedures, and feedback.
•Greeted guests in welcoming manner, anticipating needs and preferences, taking ownership of guest problems, and quickly resolving them.
•Assisted Casino Hosts, VIP Services, M Life Players Club, Box Office, and other departments with billing, daily reports, and information regarding a variety of casino guests.
•Trained and assisted as a Front Desk Associate and Guest Services Representative learning the back of house operation systems such as OPERA and HOTSOS.
I’m an energetic team player who enjoys helping people with tasks/projects to complete in a timely manner.
Hello! My name is Brandon – I’m a Customer Success professional with over 8 years of experience in customer-facing roles.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Resourceful Engineering Program professional with a strong emphasis on cloud security and integration. Proven experience in building and nurturing stakeholder relationships, leading diverse projects, and driving solutions that exceed client expectations.
