# Customer Service and Data Entry Location[United States](https://jobicy.com/resume-region/united-states.md)Rate, USD Not specifiedWork schedule Full Time, Contract, Part Time, Links—Language skills EnglishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me I believe that customer service and team leadership is based in empathy and communication. As an actor, I have been able to utilize my skills to empathize and connect with customers and people I work with in order to de-escalate situations and find solutions creatively and quickly. Most recently, I used those skills while assisting high-level customers with their health insurance, which is a delicate, private, and often financially strenuous situation so it was always important to fully be on top of situations to gain their trust and not cause further stress. I also have experience in multiple kinds of offices with data entry and everyday administrative tasks because I truly believe that success is in the details. ## Professional area ### [Admin & Virtual Assistant](https://jobicy.com/resume-category/admin.md)[Customer Support](https://jobicy.com/resume-category/supporting.md) ## Skills ### [Active Listening](https://jobicy.com/resume-skill/active-listening.md)[Administration](https://jobicy.com/resume-skill/administration.md)[Chat and Email Support](https://jobicy.com/resume-skill/chat-and-email-support.md)[Collaborative](https://jobicy.com/resume-skill/collaborative.md)[Communication skills](https://jobicy.com/resume-skill/communication-skills.md)[Creative Thinking](https://jobicy.com/resume-skill/creative-thinking.md)[Customer and Client Support](https://jobicy.com/resume-skill/customer-and-client-support.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Data Entry](https://jobicy.com/resume-skill/data-entry.md)[Detail-oriented](https://jobicy.com/resume-skill/detail-oriented.md)[Empathy](https://jobicy.com/resume-skill/empathy.md)[Employee Training](https://jobicy.com/resume-skill/employee-training.md)[Google Apps](https://jobicy.com/resume-skill/google-apps.md)[Health Insurance](https://jobicy.com/resume-skill/health-insurance.md)[Help Desk](https://jobicy.com/resume-skill/help-desk.md)[Leadership](https://jobicy.com/resume-skill/leadership.md)[Microsoft Office](https://jobicy.com/resume-skill/microsoft-office.md)[Multi-tasking](https://jobicy.com/resume-skill/multi-tasking.md)[Office Administration](https://jobicy.com/resume-skill/office-administration.md)[Phone Support](https://jobicy.com/resume-skill/phone-support.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Public Speaking](https://jobicy.com/resume-skill/public-speaking.md)[Sales Rep](https://jobicy.com/resume-skill/sales-rep.md)[Self Motivated](https://jobicy.com/resume-skill/self-motivated-2.md)[Team Leadership](https://jobicy.com/resume-skill/team-leadership.md) ## Education 8/2016-5/2020 BFA in Music Theater @ University of Hartford summa cum laude with university honors ## Experience October 2020 to August 2023 Advanced Health Assistant @ Accolade Inc -Assisted members over the phone and online chat regarding their benefits, claims, and billing questions for their health insurance -Used problem solving skills and analyzed where issues may be coming from within their policies -Explained complex healthcare terms in a way most would understand -Helped train others on my team to reach their goals and was part of committees to communicate what our team needed from the company -Specialized in assisting our transgender members find the care they need and navigate the health plan’s requirements for coverage May 2018 to August 2023 Audience Services @ TheaterWorks Hartford -Managed box office and fielded patron questions and concerns before performances -Worked phones for ticket sales, patron subscriptions, and assisted with patron retention -Handled day to day data input using Salesforce -Served as a bartender at events August 2017 to May 2020 Office Assistant @ University of Hartford -Assisted box office leader/faculty member with data input and day to day organization -Assigned high level tasks due to my quick adaptability -Represented student body at recruitment sessions for prospective students and families -Called on to train new employees May 2018 to October 2019 Sales Associate @ PINK -Assisted customers on the sales floor to find what they needed or might like to buy, both everyday and at invited customer events -Exceeded team sales and loyalty subscription goals ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Operations & Virtual AssistantMoroccoI am a Business Administration (BBA) graduate specializing in data organization, analytical research, and workflow coordination. 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