# Customer Service Specialist Location[United States](https://jobicy.com/resume-region/united-states.md)Rate, USD $20 / hourWork schedule Full Time, Links—Language skills EnglishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me Hello, I’m Anne Symonds, and I bring over 8 years of dedicated customer service experience to the table. With exceptional communication skills and a passion for problem-solving, I consistently ensure that every customer interaction ends positively. My adaptable nature, commitment to continuous learning for on the job knowledge, and a track record of consistently exceeding customer satisfaction metrics make me a reliable asset in delivering outstanding customer support. ## Professional area ### [Customer Support](https://jobicy.com/resume-category/supporting.md) ## Skills ### [Customer Care](https://jobicy.com/resume-skill/customer-care.md)[Microsoft Excel](https://jobicy.com/resume-skill/excel.md)[Microsoft Office](https://jobicy.com/resume-skill/microsoft-office.md)[Microsoft Word](https://jobicy.com/resume-skill/microsoft-word.md)[Office Management](https://jobicy.com/resume-skill/office-management.md)[Problem Resolution](https://jobicy.com/resume-skill/problem-resolution.md) ## Education 08-2009/06-2013 High school Diploma @ Bullard High School Captain of the Color Guard, all four years marching band and winter guards 08/2023 Computer Science @ Clovis Community College ## Experience 10-2018/03-2021 Sales and Service Specialist @ Firstone Complete Autocare *Complied with operational procedures for vehicle storage and conducted routine vehicle maintenance in accordance with established standards. *Assumed leadership of the front shop, effectively managing workflow and team priorities to meet and exceed operational objectives within set timelines. *Demonstrated exceptional telephone etiquette, addressing customer and associate inquiries with a strong commitment to delivering high-quality service. *Cultivated and maintained a loyal customer base by providing tailored product recommendations, resolving issues promptly, ensuring post-purchase follow-ups, and facilitating new credit line applications. *Diligently executed daily tasks, including merchandise display upkeep, merchandise transfers, meticulous inventory management, and proficient transaction processing. 02-2014/01-2019 Receptionist @ SPS Renovation and Repair *Contributed to the preparation of construction estimates and handled invoicing tasks, ensuring accuracy and timeliness. *Maintained efficient office operations by organizing essential materials and effectively scanning and recording company documents, including employee phone records, equipment inventory, and credit card transactions. *Demonstrated strong organizational skills by scheduling appointments with potential clients to secure new projects, overseeing payroll processes, and preparing for quarterly and annual tax filings. *Proficiently utilized Microsoft Excel, Word, and PowerPoint to support various administrative functions and enhance office productivity. 06-2015/01-2019 Sales Associate @ Citi Trends *Delivered exceptional customer service through telephone interactions, ensuring customer satisfaction and positive relationships with associates. *Built and nurtured a robust customer base, engaging with an average of 30 customers daily. This was achieved by offering tailored product advice, resolving concerns, conducting post-purchase follow-ups, and facilitating new layaway agreements. *Efficiently executed daily department responsibilities, including stock replenishment, merchandise display design, pricing adjustments, merchandise transfers, meticulous inventory management, and seamless transaction processing. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Customer Service RepresentativePhilippinesI am a detail-oriented and customer-focused professional with experience in face-to-face customer service and retail sales in a high-volume, fast-paced environment. 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