# Cybersecurity Engineer/AI Prompt Engineer Location[United States](https://jobicy.com/resume-region/united-states.md)Rate, USD $45 / hourWork schedule Full Time, Contract, Part Time, Temporary, Links Language skills EnglishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me With eight years of experience in the technology sector, I have specialized in customer technical support for five years and cybersecurity for three years. In addition to my hands-on experience, I have expanded my expertise by completing a certificate in AI Prompt Engineering. I am currently furthering my knowledge by taking a course in AI Business Marketing. ## Professional area ### [Developer & Engineer](https://jobicy.com/resume-category/dev.md) ## Skills ### [3D Animation](https://jobicy.com/resume-skill/3d-animation.md)[Active Listening](https://jobicy.com/resume-skill/active-listening.md)[Admin](https://jobicy.com/resume-skill/admin.md)[AI - Artificial intelligence](https://jobicy.com/resume-skill/ai.md)[Android](https://jobicy.com/resume-skill/android.md)[Bank Reconciliation](https://jobicy.com/resume-skill/bank-reconciliation.md)[Banking](https://jobicy.com/resume-skill/banking.md)[Blockchain](https://jobicy.com/resume-skill/blockchain.md)[Brand Management](https://jobicy.com/resume-skill/brand-management.md)[Canva](https://jobicy.com/resume-skill/canva.md)[Chat and Email Support](https://jobicy.com/resume-skill/chat-and-email-support.md)[Cisco](https://jobicy.com/resume-skill/cisco.md)[Compliance](https://jobicy.com/resume-skill/compliance.md)[Computer Hardware](https://jobicy.com/resume-skill/computer-hardware.md)[Computer Knowledge](https://jobicy.com/resume-skill/computer-knowledge.md)[Computer Skills](https://jobicy.com/resume-skill/computer-skills.md)[Computer Software](https://jobicy.com/resume-skill/computer-software.md)[Customer and Client Support](https://jobicy.com/resume-skill/customer-and-client-support.md)[Customer Care](https://jobicy.com/resume-skill/customer-care.md)[Customer Success](https://jobicy.com/resume-skill/customer-success.md)[Digital Design](https://jobicy.com/resume-skill/digital-design.md)[Engineering](https://jobicy.com/resume-skill/engineering.md)[Game Development](https://jobicy.com/resume-skill/game-development.md)[Monitoring](https://jobicy.com/resume-skill/monitoring.md)[Operations](https://jobicy.com/resume-skill/operations.md)[Security+ CE](https://jobicy.com/resume-skill/security-ce.md)[SIEM](https://jobicy.com/resume-skill/siem.md)[Technical Support](https://jobicy.com/resume-skill/technical-support.md)[Web Management](https://jobicy.com/resume-skill/web-management.md)[WIX](https://jobicy.com/resume-skill/wix.md) ## Education Dec 2013 BS Information Technology @ East Carolina University July 1996 AS Business Management @ Borough of Manhattan ## Experience Nov 2019 to April 2023 Cybersecurity Engineer @ GDIT ● Identifies network computer intrusion evidence and perpetrators with IDS/IPS ● Work with Juniper based VPN networks and Remote Access ● Implement network security best practices and maintain corporate security policies ● Develop & maintain polices for IP Network, Firewall Security, Network management and troubleshooting. ● Performs Forensic of digital information and data and gathers and handles the evidence. ● Research and analyze Threat Intelligence data for CSIRT & Incident Response dept. ● Identify solutions to potential network issues, identifying traffic activities and analyzing event logs ● Implemented and managed Identity and Access Management (IAM) for user authentication, authorization, and access control within alignment with company’s best practice. May 2015 to Oct 2019 IT Support Analyst @ HP/ Hewlett Packard /DXC Technology/ Perspecta • Tracked and resolved customer issues using ServiceNow; handled over 3000 sites. • Assisted with troubleshooting, including USPS MPOS on Apple devices, Wi-Fi, DNS, assist with software updates and Security Authentication Issues. • Updated device security with MobileIron; trained in Wireless Tier 2; managed server clusters, failovers, and TCP/IP configurations. ● Proactively solved technical problems; contributed to team goals and continuously improvement initiatives. Jan 2015 to May 2015 Customer Solutions/ Help Desk @ Disys/ HP • Responded to customer support requests and technical issue resolution through chat and email applications. • Professionally supported users unlocking and resetting passwords on customer’s account. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) "Senior Full-Stack Engineer (AI/Agentic)ParaguayI am a product- and delivery-oriented full-stack engineer with more than 15 years of experience building and shipping web, mobile, and internal systems for real business operations. My background combines…](https://jobicy.com/cv/id147913.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Full-Stack EngineerBelarusI am a full-stack engineer with experience of building production-shaped systems end to end in TypeScript. I work across React and Next.js front ends, Node.js and NestJS back ends, and…](https://jobicy.com/cv/id147910.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Product Owner / Business AnalystPortugalI am a strategic Product Owner and Business Analyst with a Master’s in Economics and more than 7 years of experience leading digital product development across banking and energy. I…](https://jobicy.com/cv/id147906.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Data AnalystBrazilI am a Data Analyst with 3+ years of experience across BI, data engineering, and data science, with a strong and growing focus on data-driven marketing analytics. I specialize in…](https://jobicy.com/cv/id147905.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Senior Project ManagerUnited Arab EmiratesI am a results-driven Senior Project Manager and Technical Delivery Lead with more than 16 years of experience delivering complex, multi-stakeholder digital programmes. My background spans digital media, SaaS, CRM,…](https://jobicy.com/cv/id147897.md) [More Resumes](https://jobicy.com/talent.md)