# Customer Success Manager, Merchandising Planner Location[United States](https://jobicy.com/resume-region/united-states.md)Rate, USD Not specifiedWork schedule Full Time, Links Language skills EnglishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me Quality focused and enthusiastic professional with success in business management and operations. Proficient in accessing both the needs of the customer and the business while maximizing sales growth. Collaborative team player that works well in challenging, fast-paced environments where interpersonal and communication skills are vital. Highly organized, detail-oriented, resourceful and can envision and execute innovative solutions in a complex environment ## Professional area ### [Admin & Virtual Assistant](https://jobicy.com/resume-category/admin.md)[Customer Support](https://jobicy.com/resume-category/supporting.md)[Management & Operations](https://jobicy.com/resume-category/management.md)[Sales](https://jobicy.com/resume-category/sales.md) ## Skills ### [Active Listening](https://jobicy.com/resume-skill/active-listening.md)[Adaptability](https://jobicy.com/resume-skill/adaptability.md)[Analytical Skills](https://jobicy.com/resume-skill/analytical-skills.md)[Budget Management](https://jobicy.com/resume-skill/budget-management.md)[Business Administration](https://jobicy.com/resume-skill/business-administration.md)[Client Relationship Management](https://jobicy.com/resume-skill/client-relationship-management.md)[Collaborative](https://jobicy.com/resume-skill/collaborative.md)[Conflict Resolution](https://jobicy.com/resume-skill/conflict-resolution.md)[Creative Thinking](https://jobicy.com/resume-skill/creative-thinking.md)[CRM Management](https://jobicy.com/resume-skill/crm-management.md)[Customer Relationship](https://jobicy.com/resume-skill/customer-relationship.md)[Customer Retention](https://jobicy.com/resume-skill/customer-retention.md)[Customer Success](https://jobicy.com/resume-skill/customer-success.md)[Database Management](https://jobicy.com/resume-skill/database-management.md)[Detail-oriented](https://jobicy.com/resume-skill/detail-oriented.md)[Employee Engagement](https://jobicy.com/resume-skill/employee-engagement.md)[Enthusiasm](https://jobicy.com/resume-skill/enthusiasm.md)[Excellent Communication skills](https://jobicy.com/resume-skill/excellent-communication-skills.md)[Fast learner](https://jobicy.com/resume-skill/fast-learner.md)[Flexibility](https://jobicy.com/resume-skill/flexibility.md)[Interpersonal Skills](https://jobicy.com/resume-skill/interpersonal-skills.md)[Leadership](https://jobicy.com/resume-skill/leadership.md)[Operations Management](https://jobicy.com/resume-skill/operations-management.md)[People Management](https://jobicy.com/resume-skill/people-management.md)[Performance Management](https://jobicy.com/resume-skill/performance-management.md)[Recruitment](https://jobicy.com/resume-skill/recruitment.md)[Sales Management](https://jobicy.com/resume-skill/sales-management.md)[Sales Operations](https://jobicy.com/resume-skill/sales-operations.md)[Self Motivated](https://jobicy.com/resume-skill/self-motivated-2.md) ## Education 2015 A.A. Childhood Education @ Rockland Community College ## Experience August 2022- Current Manager in Development @ Camden Property Trust -Hired as Leasing Consultant in July 2022 and promoted to Manager in Development in March 2023. -Provide Living Excellence at every point of contact, exceeding residents’ expectations -Showcase the value of the community features as they relate to the customer needs -Utilize and establish creative marketing and social media strategies to increase property traffic and assist with brand management -Maintain current and in-depth knowledge of the community’s market position in surrounding submarket to maintain the advantage above the competition -Create and maintain excellent ongoing relationships with potential and current residents -Maintain professional demeanor during high stress situations -Use exceptional multi-tasking skills to streamline processes and effectively manage daily tasks -Collaborate with team members to plan and organize resident events in order to promote and increase positive resident relations -Strategically plan and meet individual and community performance goals consistent with market conditions (i.e., sales and marketing goals, customer sentiment goals, etc.) • -Successfully adapt to change and lead through adversity July 2021-July 2022 Multi-Unit Manager @ European Wax Center -Originally hired as Center Manager for Columbia location and moved to Multi-Unit Manager for Columbia and Annapolis locations in December 2021. -Established and executed key operational priorities with a dynamic team in a fast-paced environment to achieve critical objectives. -Interfaced with 100+ guests per day, investigating and resolving personal and business challenges to collaboratively reach mutually beneficial outcomes. -Generated 9% revenue growth in Q3 and Q4 -Increased Package Sale Conversation -Average by 7% over span of 3 months -Analyzed business reports, created and executed SMART Action Plans in partnership with Operations Manager and Franchisees to improve results. -Improved and created new processes and procedures including work instructions, SOPs and performance evaluation templates. -Created Package Sales Audit Program to ensure the highest level of accuracy and avoid loss. October 2020-July 2021 General Manager @ MyEyeDr -Handled 50+ customer interactions per day, giving detailed, personalized, friendly, and polite services to ensure customer retention and loyalty. -Performed advanced reviews of business operational trends and expected obligations to prepare accurate forecasts using PowerBi. -Reviewed budgets and communicated findings to senior management. -Established clear goals and objectives while inspiring team collaboration and achievement. -Use CRM to manage the company’s relationship and interactions with patients to drive success and increase growth. -Increased office customer satisfaction scores by 30% over span of 4 months. -Built collaborative working relationships with doctors, home office and associates to achieve goals and provide seamless patient experiences. -Coordinated and facilitate high-energy daily huddles and bi-weekly performance meetings for 15+ staff members. -Regularly present data-backed recommendations and comprehensive analysis to senior leadership. These insights contribute significantly to driving both short and long-term business goals October 2014-October 2020 Store Manager @ Torrid -Originally hired as Keyholder in October 2014. Promoted to Assistant Manager in May 2016 and then moved into Store Manager role in June 2018. Promoted and relocated to Vermont to open and manage new location due to continuously achieving and exceeding company objectives and KPI goals at previous locations. -Coached and directed Managers and Associates on the implementation of visual marketing and merchandising strategy according to Torrid standards and to achieve memorable product presentation and increase revenue. -Maintain inventory oversight by following company loss prevention policies and offering excellent guest service. -Coordinated strategy and workflow for a team of 15+, leveraging a consistent approach to relationship building, recognition and communication to generate continuously improving KPIs. -Increased revenue 25% over expected sales. -Facilitated employee training for all new recruits over 3 years and offered continuous advice, guidance, and mentorship on duties and best practices. -Created a team environment which fosters inclusivity and positive connections. -While setting clear expectations for team performance, conducted periodic evaluations and implemented corrective actions. -Delivered exceptional service to 75+ guests per day, building brand loyalty by providing exceptional support, product information and purchase processing. -Foster collaboration with peers, actively sharing best practices to ensure consistency in tools, reporting, and communications across the team. This collaborative approach ensures a unified and effective approach to achieving objectives. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) AI AnalystSouth AfricaI am Nathan Skhosana, a versatile and adaptable professional based in Johannesburg North, Gauteng, South Africa. My background spans multiple fields, and I take pride in being open-minded, eager to…](https://jobicy.com/cv/id148291.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Learning and Development SpecialistCanadaI am a Learning and Development Specialist with a strong background in building training programs that improve performance, accelerate onboarding, and support business growth. I focus on translating business needs…](https://jobicy.com/cv/id148288.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Customer Service SpecialistUnited StatesI am a customer service professional with experience supporting guests in fast-paced, public-facing environments. I have worked in roles where I greeted customers, answered questions, and helped guide people to…](https://jobicy.com/cv/id148285.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Customer Service ProfessionalUnited StatesI am a customer service professional with 7 years of experience supporting clients across healthcare, insurance, and government sectors. I specialize in resolving complex issues, explaining policies clearly, and helping…](https://jobicy.com/cv/id148283.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Principal Clinical Research AssociateUnited StatesI am a Principal Clinical Research Associate with extensive experience supporting medical device and pharmaceutical clinical trials. My background centers on site monitoring, GCP and SOP compliance, data integrity, patient…](https://jobicy.com/cv/id148281.md) [More Resumes](https://jobicy.com/talent.md)