# Customer Service Location[United States](https://jobicy.com/resume-region/united-states.md)Rate, USD Not specifiedWork schedule Full Time, Links—Language skills EnglishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me 15+ Years in Customer Service – Retail Sales Overachiever – Management Experience – Computer Lover – Social Media Enthusiast – Jack Of All Trades ## Professional area ### [Customer Support](https://jobicy.com/resume-category/supporting.md) ## Skills ### [Active Listening](https://jobicy.com/resume-skill/active-listening.md)[Adaptability](https://jobicy.com/resume-skill/adaptability.md)[Adobe Photoshop](https://jobicy.com/resume-skill/adobe-photoshop.md)[Appointment Scheduling](https://jobicy.com/resume-skill/appointment-scheduling.md)[Canva](https://jobicy.com/resume-skill/canva.md)[Chat and Email Support](https://jobicy.com/resume-skill/chat-and-email-support.md)[Communication skills](https://jobicy.com/resume-skill/communication-skills.md)[Community Building](https://jobicy.com/resume-skill/community-building.md)[Compassionate](https://jobicy.com/resume-skill/compassionate.md)[Competitor Research](https://jobicy.com/resume-skill/competitor-research.md)[Computer literacy](https://jobicy.com/resume-skill/computer-literacy.md)[Content Creation](https://jobicy.com/resume-skill/content-creation.md)[Copywriting](https://jobicy.com/resume-skill/copywriting.md)[Creative Thinking](https://jobicy.com/resume-skill/creative-thinking.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Customer Support](https://jobicy.com/resume-skill/customer-support.md)[Data Entry](https://jobicy.com/resume-skill/data-entry.md)[Email Marketing](https://jobicy.com/resume-skill/email-marketing.md)[Empathy](https://jobicy.com/resume-skill/empathy.md)[EMR systems](https://jobicy.com/resume-skill/emr-systems.md)[Event Planning](https://jobicy.com/resume-skill/event-planning.md)[Fast learner](https://jobicy.com/resume-skill/fast-learner.md)[Google Suite](https://jobicy.com/resume-skill/google-suite.md)[Internet research](https://jobicy.com/resume-skill/internet-research.md)[Leadership](https://jobicy.com/resume-skill/leadership.md)[Management](https://jobicy.com/resume-skill/management.md)[Microsoft Office](https://jobicy.com/resume-skill/microsoft-office.md)[Phone Etiquette](https://jobicy.com/resume-skill/phone-etiquette.md)[Social Media Management](https://jobicy.com/resume-skill/social-media-management.md)[Time Management](https://jobicy.com/resume-skill/time-management.md) ## Education Sept 2005 - June 2007 Associates - Incomplete @ Community College of Allegheny County 2 Years General Education + Art, did not graduate GPA: 3.596 Graduated: June 2005 High School Diploma @ Shaler Area High School ## Experience April 2015 - Present Front Desk @ O'Bryon Eye Associates – Effectively managed high level of inbound calls and texts – Accurately maintained patient data in EMR Systems – Verified insurances and submitted insurance claims – Completed quarterly HIPAA trainings – Engaged in high quality customer service and patient care – Helped office to adopt Google Suite and updated office forms and documents – Maintained patient schedule and made specialist referral appointments – Managed social media on Facebook to keep customers informed of hours and any changes to all offices – Accurately ordered glasses and contact lenses – Process patient and insurance payments and bills Nov 2010 - April 2015 Optician/Manager @ Professional Vision Center – Effectively managed inbound calls – Verified insurances and submitted insurance claims – Ran and maintained optical lab and equipment – Engaged in high quality customer service and patient care – Created insurance how-to guides for the office – Managed and trained staff, introducing them to the optical field – Processed patient and insurance payments and bills – Completed insurance and patient account audits – Billing and collections for insurances and patients – Daily fund reconciliation reports for bookkeeping – Maintain patient records room and chart filing – Maintain patient schedule and patient recalls – Complete patient preliminary exam testing – Manage social media on Facebook for outreach and notifications of office changes and hours Nov 2008 - Aug 2012 Second Assistant Manager @ FYE – Manage and train staff to industry standard – Accurately complete open and closing cash reconciliation – Maintain Inventory Management – Uphold Loss Prevention standards – Meet District Sales Goals – Regional Leader in Warranty Sales – Maintain store to corporate plan-o-gram specifications 10/2014 - Present Owner @ Figment Clothing – Designs textiles for printing with dropshipping partners – Manages Etsy store and Shopify website to worldwide audience – Performs social media management and email marketing – Etsy Star Seller Awards for customer service and high reviews – Completes bookkeeping and tax preparation – Manages Influencer marketing and promotions – Constantly learning about all things entrepreneurial – Engages in SEO and web store best practices – Maintains highly regarded customer service quality – Maintains relationships with several dropshipping companies ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Customer Service RepresentativePhilippinesI am a detail-oriented and customer-focused professional with experience in face-to-face customer service and retail sales in a high-volume, fast-paced environment. 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