# Chief Operating Officer/ Director Of Human Resources Location[United States](https://jobicy.com/resume-region/united-states.md)Rate, USD Not specifiedWork schedule Full Time, Links Language skills EnglishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me I am a seasoned HR and operations leader with 18+ years of executive-level experience at Acsential, a technology company that provides innovative solutions for various industries. ## Professional area ### [HR & Recruiting](https://jobicy.com/resume-category/hr.md) ## Skills ### [Advertising](https://jobicy.com/resume-skill/advertising.md)[Benefits Administration](https://jobicy.com/resume-skill/benefits-administration.md)[Budget Management](https://jobicy.com/resume-skill/budget-management.md)[Business Development](https://jobicy.com/resume-skill/business-development.md)[Change Management](https://jobicy.com/resume-skill/change-management.md)[Client Relationship Management](https://jobicy.com/resume-skill/client-relationship-management.md)[Collaborative](https://jobicy.com/resume-skill/collaborative.md)[Compliance](https://jobicy.com/resume-skill/compliance.md)[Conflict Resolution](https://jobicy.com/resume-skill/conflict-resolution.md)[Critical Thinking](https://jobicy.com/resume-skill/critical-thinking.md)[Decision Making](https://jobicy.com/resume-skill/decision-making.md)[Detail-oriented](https://jobicy.com/resume-skill/detail-oriented.md)[Diversity and Inclusion](https://jobicy.com/resume-skill/diversity-and-inclusion.md)[Employee Relations](https://jobicy.com/resume-skill/employee-relations.md)[Employee Training](https://jobicy.com/resume-skill/employee-training.md)[HR Business Partnering](https://jobicy.com/resume-skill/hr-business-partnering.md)[HR Management](https://jobicy.com/resume-skill/hr-management.md)[Leadership](https://jobicy.com/resume-skill/leadership.md)[Leave Management](https://jobicy.com/resume-skill/leave-management.md)[Microsoft Suite](https://jobicy.com/resume-skill/microsoft-suite.md)[Negotiating](https://jobicy.com/resume-skill/negotiation.md)[OKR/KPI](https://jobicy.com/resume-skill/okr-kpi.md)[Operations Management](https://jobicy.com/resume-skill/operations-management.md)[Payroll](https://jobicy.com/resume-skill/payroll.md)[Project Management](https://jobicy.com/resume-skill/project-management.md)[Recruiting](https://jobicy.com/resume-skill/recruiting.md)[Strategy Management](https://jobicy.com/resume-skill/strategy-management.md)[Succession Planning](https://jobicy.com/resume-skill/succession-planning.md)[Team Management](https://jobicy.com/resume-skill/team-management.md)[Vendor Management](https://jobicy.com/resume-skill/vendor-management.md) ## Education 8/1997 to 5/2001 Bachelor of Arts/ Human Services @ Spelman College ## Experience 08/2015 to 12/2022 Chief Operating Officer/Director of Human Resources @ Acsential Technologies, Inc. • Orchestrated a comprehensive organizational overhaul initiative, resulting in a 30% reduction in overhead expenses and enhanced operational efficiency • Formulated and executed a talent acquisition strategy that boosted the company’s hiring rate by 25% and reduced employee turnover by 10% • Analysed and evaluated competitive market information and researched external labor market trends. • Consulted with HR business partners and unit directors to develop an inclusive work environment and provide guidance on individual situations, cross-cultural conflicts, or disputes • Led the implementation of HR-related items in our divisional Diversity, Equality & Inclusion (DEI) plan and strategic objectives including developing communication and feedback mechanisms • Participate in market/salary surveys to collect competitive pay data; determine relevant markets and the validity of data collected. • Analysed collected job information to determine market rates. • Reviews, edits, and prepares job descriptions; provides input to job design and makes salary structure recommendations. • Responsible for the design, development, and costing of compensation programs. • Designs base pay, variable, and special pay programs that support business needs, e.g., commission and retention plans. • Administers and leads various compensation processes, including incentive payments, job evaluation, annual base pay, and bonus cycles. • Directed the creation and implementation of a comprehensive employee training and development program, resulting in a 20% increase in employee productivity and a 10% decrease in absenteeism rates • Managed intricate labor relations agreements with a major union, leading to higher employee satisfaction levels and lower labor costs • Managed large HR projects throughout the Southeast region and California over the last 10 years. • Conducted rigorous sourcing, qualification, and screening interviews of job candidates, utilizing human resources management system software to maintain employment records • Maintained compliance with equal employment opportunity and affirmative action guidelines and laws, while effectively addressing harassment allegations, work complaints, and other employee concerns • Spearheaded recommendations for the improvement of the organization’s personnel policies, ensuring alignment with industry standards 01/2004 to 08/2015 Chief Operating Officer/ Director of Marketing and Community Outreach @ Acsential Technologies, Inc. • Execution of an employee engagement communication plan, including virtual and on-site events. • Successfully strategized and executed advertising campaigns across various mediums including online and print, to drive business growth. • Conducted comprehensive market research to identify ideal markets for products and services. • Worked closely with customers to determine relevant marketing offerings and strategies for business needs. • Collaborated with cross-functional teams to coordinate and execute strategic marketing activities. • Monitored projects against budgets and timelines, proactively keeping team and assignments on track. • Negotiated with vendors to guarantee cost-effective pricing for product distribution. • Delivered regular marketing strategy updates to the executive team to ensure alignment with business objectives. • Oversaw day-to-day operations to ensure the smooth functioning of the organization while meeting business goals. • Identified and pursued business development opportunities to expand the organization and boost revenue. • Represented the organization at external meetings and events to promote and build relationships with key stakeholders. • Managed promotion campaigns and participation • Supported on-site events and activations to ensure excellence in execution ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) International RecruiterBrazilI am an international recruiting and talent acquisition professional with more than 21 years of experience across executive search, business development, and HR consulting. 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