# Customer Service Representative Location[United States](https://jobicy.com/resume-region/united-states.md)Rate, USD Not specifiedWork schedule Full Time, Part Time, Links—Language skills EnglishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me Hardworking Student offering full-time and part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. ## Professional area ### [Admin & Virtual Assistant](https://jobicy.com/resume-category/admin.md)[Customer Support](https://jobicy.com/resume-category/supporting.md) ## Skills ### [Administrative Assistant](https://jobicy.com/resume-skill/administrative-assistant.md)[Cold Calls](https://jobicy.com/resume-skill/cold-calls.md)[Communication skills](https://jobicy.com/resume-skill/communication-skills.md)[Customer Support](https://jobicy.com/resume-skill/customer-support.md)[Organizational Skills](https://jobicy.com/resume-skill/organizational-skills.md)[Technical Support](https://jobicy.com/resume-skill/technical-support.md)[Troubleshooting](https://jobicy.com/resume-skill/troubleshooting.md) ## Education 2022/2025 Bachelor of Science @ Eastern Michigan University Psychology and Social Work 2014/2016 Associate of Arts @ Wayne County Community College District Pre-Psychology 2014 High School Diploma @ Harry S Truman High School General Studies ## Experience 04-2023/Curent Customer Service Representative @ Morley Company (Premera Blue Cross) Provide world-class customer service to health insurance customers, both members and providers Primarily inbound telephone contacts Answer questions regarding benefits, eligibility, and claims Document contacts 05-2022/03-2023 Customer Care & Technical Support Advisor @ Blackboard Inc. Served as primary point of contact for triaging technical issues.. Assisted parents, faculty, and students with questions and concerns regarding educational and technical needs Troubleshoot hardware and software issues Assisted customers in identifying issues and explained solutions to restore service and functionality. Provided Tier 1 IT support to non-technical internal users through desk-side support services. Managed high levels of call flow and responded to school-related technical support needs. 01-2022/04-2022 Customer Service Representative @ Conduent Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Collected customer feedback and made process changes to exceed customer satisfaction goals. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions 11-2021/01-2022 Receiving Associate @ Macy's Unloaded pallets and deliveries and organized products in warehouse. Organized storage areas to optimize materials movements and minimize labor hours. Packed, secured, labeled and applied postage to materials to prepare items for shipment. Supported Operations Manager with the enforcement of company policies and standards 10-2019/02/2020 Operations Associate @ JCPenney Unloaded, shelved, and priced merchandise Assigned proper sale signs and promotion sign displays to merchandise Supported Operations Manager with enforcement of company policies and standards Operated pallet jack to move unloaded goods to correct locations in warehouse. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Data Entry and Administrative AssistantPhilippinesI am a data entry and administrative support professional with experience handling research, encoding, customer service, social media management, and production supervision. 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