# Customer Support Analyst

Location[Azerbaijan](https://jobicy.com/resume-region/azerbaijan.md)Rate, USD $10 / hourWork schedule Full Time,  Internship,  Part Time, Links Language skills English, German, Russian, TurkishAvailable for Hire Yes

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## About me

Professional customer service/travel management expert with exceptional communication, problem-solving, and analytical thinking skills, as well as a solid foundation in Basic SQL, proficiency in Excel, and Tableau. Crafting outstanding customer service experiences. Passionate about uncovering insights, spotting hidden patterns within the data and empowering informed decision-making.

## Professional area

### [Customer Support](https://jobicy.com/resume-category/supporting.md)

## Skills

### [Customer and Client Support](https://jobicy.com/resume-skill/customer-and-client-support.md)[Customer Care](https://jobicy.com/resume-skill/customer-care.md)[Microsoft Excel](https://jobicy.com/resume-skill/excel.md)[Pivot Table](https://jobicy.com/resume-skill/pivot-table.md)[SQL](https://jobicy.com/resume-skill/sql.md)[Tableau Software](https://jobicy.com/resume-skill/tableau.md)

## Education

2017-2021  Tourism Economics/Travel Management  @  Budapest Business School

Gained in-depth, extensive knowledge of the workings of the international travel business, global travel patterns, and the economics of tourism and hospitality.

## Experience

01-2023/06-2023  Guest Service Expert  @  Guesty INC.

-Resolved guest complaints and discrepancies in a prompt and courteous manner.
-Responded to guest and client inquiries, complaints, and special requests to increase customer satisfaction
-Registered reservations, recorded guest information in the system, and verified details
-Maintained excellent knowledge of the property owners and their many facilities/services
-Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
-Upheld service provider policies and procedures by providing a high level of customer service
-Provided accurate information regarding local attractions, restaurants, and activities

06-2018/04-2022  Booking Desk Agent  @  Wombat's City Hostels

-Helped customers create their ideal itinerary according to their demographic group, interests, and personality
-Increased and maintained quality customer service experience for guests visiting 5 hostel locations (Berlin, Vienna, Munich, London, Venice) via phone and e-mail, direct chat
-Performed professional support within the company, ensuring efficient workflow across departments
-Surpassed quarterly team goals 10+ times by partnering with colleagues to implement most efficient practices and protocols.
-Handled more than 60 group and individual reservations per shift, representing every step of guests’ journey
-Handled payments for online transactions
-Reacted promptly to ad-hoc guest needs and requests

06-2015/06-2017  Alumni Coordinator  @  American Councils for International Education

-Organised and facilitated 40+ projects and events directed at community development, youth empowerment, health awareness, education, and leadership
-Managed a contact list of 1000+ alumni of State Department-funded education programs and facilitated their positive involvement in their home communities
-Aided alumni in their initiatives and projects by guiding them through different bureaucratic processes, providing logistical support
-Helped alumni write over 50 grant proposals, build comprehensible budgets, and research alternative funding opportunities.

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