# Operation Management. Location[United States](https://jobicy.com/resume-region/united-states.md)Rate, USD Not specifiedWork schedule Full Time, Links Language skills EnglishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. ## Professional area ### [Customer Support](https://jobicy.com/resume-category/supporting.md) ## Skills ### [Assistant manager](https://jobicy.com/resume-skill/assistant-manager.md)[Budget Management](https://jobicy.com/resume-skill/budget-management.md)[Business Development](https://jobicy.com/resume-skill/business-development.md)[Campaign Management](https://jobicy.com/resume-skill/campaign-management.md)[Communication skills](https://jobicy.com/resume-skill/communication-skills.md)[Customer Care](https://jobicy.com/resume-skill/customer-care.md)[Customer Outreach](https://jobicy.com/resume-skill/customer-outreach.md)[Customer Retention](https://jobicy.com/resume-skill/customer-retention.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Customer Success](https://jobicy.com/resume-skill/customer-success.md)[Customer Support](https://jobicy.com/resume-skill/customer-support.md)[Management](https://jobicy.com/resume-skill/management.md)[Operations Management](https://jobicy.com/resume-skill/operations-management.md)[Performance Management](https://jobicy.com/resume-skill/performance-management.md)[Retail Marketing](https://jobicy.com/resume-skill/retail-marketing.md)[Training](https://jobicy.com/resume-skill/training.md) ## Education 08/2009 - 07/2010 Business Management @ Professional Business College ## Experience 2022-11 - 2023-03 Regional Operations Manager @ Food Rocket rained seven managers who reported directly to me, including Driver support manager, procurement field lead, and local marketing brand manager. • Over performed expectations on hiring, order volume, and delivery times, which led to customer satisfaction experience exceeding our KPI goals by 23% that investors set. • Increases on KPI’s led to the approval for two additional sites within my region. • Partnered with our CEO for a feature on WCCB news to explain services and operation to viewers. • Recruited, hired, and trained initial personnel, working to establish vital internal functions and outline the scope of positions for a new organization. • Served as a liaison between multiple stakeholders and executives. • Successfully launched the distribution center in Charlotte to support our procurement team better. 2021-01 - 2022-11 Multi Unit Site Manager OPS @ GoPuff • Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel’s overall performance. • Reduced site’s P90 delivery time from 1.5 hours to 37 minutes. • Delivered performance reviews, recommending additional training or advancements. • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel. • Achieved “always exceeds expectations” performance review for 2021 • Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success. • Tracked marketing efforts to monitor results in real-time. • Created company first OA Acceleration training company-wide. 2017-05 - 2021-01 General Manager of Operations & Training @ CVS Pharmacy Established clear performance goals and metrics for revenue, P&L, customer service, and customer retention for a 5.1 million annual dollar retail store • Exceeded P&L goal by $900,000 • Managed scheduling for 35 employees to optimize productivity • Exceeded “My Store Health” goals with 4.7 out of 5.0 • Consistently complied with company policies and government regulations. • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products • Ranked top 2% of eastern region in 2019 for customer service (Ranked 27 out of 1500 stores) • Checked supply against demand by overseeing all merchandising decisions, replenishment, and inventory management • Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements. • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. • Designed modern employee recognition program, which boosted 2015-08 - 2017-05 General Manager Of Store Operations @ Rite Aid Managed the only store to exceed compliance goals for three years straight in 2014-2016 • Awarded Top Gun for exceeding annual flu shot goal 2015-2016 • Exceeded Annual performance in 2016 which led to candidacy for field leader compliance position • Recruited, hired, and trained high-performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, and profits • Drove team success through shared vision and recognition of quality performance. • Maintained compliance with regulatory parameters in complex projects with overlapping policies. • Monitored project performance to identify areas of improvement and make adjustments • Identified plans and resources required to meet project goals and objectives ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Sales and UI/UX Design ProfessionalGermanyI am a sales and UX professional with a few years of hands-on experience across business development, customer engagement, and digital product design. 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