# Sr. It Technician

Location[United States](https://jobicy.com/resume-region/united-states.md)Rate, USD Not specifiedWork schedule Full Time,  Contract,  Part Time,  Temporary, Links—Language skills EnglishAvailable for Hire Yes [Hire me](#resume-dialog)

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## About me

Over 15 years of Customer Support and IT Technician experience. Currently a Team Lead with American Communications Solutions.

## Professional area

### [Customer Support](https://jobicy.com/resume-category/supporting.md)

## Skills

### [Active Directory](https://jobicy.com/resume-skill/active-directory.md)[Active Listening](https://jobicy.com/resume-skill/active-listening.md)[Chat and Email Support](https://jobicy.com/resume-skill/chat-and-email-support.md)[Computer Hardware](https://jobicy.com/resume-skill/computer-hardware.md)[Computer Knowledge](https://jobicy.com/resume-skill/computer-knowledge.md)[Creativity](https://jobicy.com/resume-skill/creativity.md)[Critical Thinking](https://jobicy.com/resume-skill/critical-thinking.md)[Customer Care](https://jobicy.com/resume-skill/customer-care.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Customer Support](https://jobicy.com/resume-skill/customer-support.md)[Email](https://jobicy.com/resume-skill/email.md)[IT](https://jobicy.com/resume-skill/it.md)[IT Helpdesk](https://jobicy.com/resume-skill/it-helpdesk.md)[Microsoft](https://jobicy.com/resume-skill/microsoft.md)[Microsoft 365](https://jobicy.com/resume-skill/microsoft-365.md)[Microsoft Outlook](https://jobicy.com/resume-skill/outlook.md)[Problem Resolution](https://jobicy.com/resume-skill/problem-resolution.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Soft skills](https://jobicy.com/resume-skill/soft-skills.md)[Team Building](https://jobicy.com/resume-skill/team-building.md)[Team Leadership](https://jobicy.com/resume-skill/team-leadership.md)[Technical](https://jobicy.com/resume-skill/technical.md)[Technical Support](https://jobicy.com/resume-skill/technical-support.md)[Telephone Etiquette](https://jobicy.com/resume-skill/telephone-etiquette.md)[Time Management](https://jobicy.com/resume-skill/time-management.md)[Training](https://jobicy.com/resume-skill/training.md)[Troubleshooting](https://jobicy.com/resume-skill/troubleshooting.md)[Typing](https://jobicy.com/resume-skill/typing.md)[Windows OS](https://jobicy.com/resume-skill/windows.md)[Zoom](https://jobicy.com/resume-skill/zoom.md)

## Education

August 2003-December 2004  Music industry  @  University of the Incarnate Word

## Experience

September 2013-present  Help Desk Analyst  @  American Communications Solutions

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