I am a professional, efficient and goal-driven individual with impeccable written and verbal communication and a strong work ethic interested in applying for employment in marketing or public relations. I aim to utilize my vast knowledge of the respective fields of work as well as my extensive skillset to ensure consistent improvement within a positive learning environment beneficial for mutual growth.
ο· Answering incoming calls and respond to customerβs emails
ο· Make outbound calls
ο· Identify and escalate issues to Team Leader
ο· Document all calls and email information according to standard operating procedures
ο· Ensure that all operational standard operating procedures are followed
ο· Follow up customer calls
ο· Upsell products and services
ο· Recognize, document and alert on trends in customer calls
ο· Provide product and service information to customers
ο· Transfer calls to claims with policy information
ο· Online query resolution using the prescribed system
ο· Resolving all queries received within 48 hours
ο· General administration as per underwriter products
ο· Policy holder updates on system
ο· Down grade or Upgrade policy cover as and when required by the policy holder
ο· Update premium on instruction of a policy holder
ο· Assist with premium arrangements
ο· Assist with workflow control
ο· CRM
ο· Customer Service
ο· Booking house viewings
ο· Escalations
ο· Assist with new client listing
ο· Follow up customer call
ο· Assist with workflow control
ο· Assisted with recruitment of new agents for our team
ο· KPI and Semi target based
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
Accomplished digital marketing professional with strong bias for action and a proven track record of leading large scale marketing programs and driving results. Established expertise in marketing strategy, digital marketing, and content management.
I am a Data Science Analyst.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
