Customer Service Consultant

Location
South Africa
Rate, USD
$10 / hour
Work schedule
Full Time,
Language skills
English
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About me

I am a professional, efficient and goal-driven individual with impeccable written and verbal communication and a strong work ethic interested in applying for employment in marketing or public relations. I aim to utilize my vast knowledge of the respective fields of work as well as my extensive skillset to ensure consistent improvement within a positive learning environment beneficial for mutual growth.




Education

2017 - 2022 Diploma Public Relations @ Vaal University of Technology
2023 - 2024 Advance Diploma Public Relations @ Vaal University of Technology

Experience

2022 - 2023 Customer Service Consultant @ O’Keefe & Swartz BPO (Vodacom)

 Answering incoming calls and respond to customer’s emails
 Make outbound calls
 Identify and escalate issues to Team Leader
 Document all calls and email information according to standard operating procedures
 Ensure that all operational standard operating procedures are followed
 Follow up customer calls
 Upsell products and services
 Recognize, document and alert on trends in customer calls
 Provide product and service information to customers
 Transfer calls to claims with policy information
 Online query resolution using the prescribed system
 Resolving all queries received within 48 hours
 General administration as per underwriter products
 Policy holder updates on system
 Down grade or Upgrade policy cover as and when required by the policy holder
 Update premium on instruction of a policy holder
 Assist with premium arrangements
 Assist with workflow control

2023 - current Customer Service Consultant @ Made2Measure BPO (Springbok Properties UK)

 CRM
 Customer Service
 Booking house viewings
 Escalations
 Assist with new client listing
 Follow up customer call
 Assist with workflow control
 Assisted with recruitment of new agents for our team
 KPI and Semi target based


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