I have worked for the past 6 years in the Customer Success department at 2 different tech/SaaS startups. I have always handled my own implementations and have owned every post-sales aspect on my accounts. For the past 3 years I have managed a team of CSMs while also holding my own BoB. Looking forward to joining a larger org to own the implementation process and increase that time-to-value!
Communications
● Interviewed and hired CSMs to scale our growing team
● Managed a team of 5 CSMs, helping them grow in their roles and at times receive promotions
● Implemented and ramped internal teams on new softwares, processes, and a new CRM
● Managed Via’s highest valued accounts (116% N$R in Q1/2023)
● Supervised customer escalations and other high priority scenarios
● Manage a book of business of $2m ARR with an average quarterly net retention of 99.2%
● 2021 Q1 N$R was 105% with $119k in growth/expansion
● Podium President’s Club 2020
● Consistently exceed metrics of proactive outreach and other measured KPIs
● Regularly kept pace with the ever-changing processes, expectations, and products
● Involved in many internal initiatives to improve department morale, processes, and growth
● Created and managed all social content across multiple platforms
● Recorded social data and generated reporting for management
● Collaborated with various internal departments to help them reach their goals with social media
● Organized community events according to corporate sponsorships and league community initiatives
● Produced all team publications and customer facing collateral
● Managed team of 4 interns per season
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
With over 11 years of experience in the financial services industry, I am a driven and motivated branch manager who leads by example and inspires others to achieve their goals. I have a proven track record of delivering exceptional customer service, increasing branch profitability, and managing compliance and operations functions.
My name is Bebe Ibvisayi Lashley. I am an immigrant from Zimbabwe who has lived in the USA for 22 years.
