What can I say about myself that will differentiate me from the rest? We both know you heard it all. Just know once you meet me you will wonder where have I been all your career….oh and by the way, I am a little witty!
Associates Degree
Bahcelors degree in process
▪ Partner with cross-functional teams, both technical and non-technical, to execute the vision, strategies, features, and prioritization framework while facilitating the continual evolution of the automation ecosystem associated with various products and service offerings.
− Primarily responsible for managing the external website (Envoy) which is leveraged by external
customers/clients/brokers and internal teams (Claims, Customer Service, and the Commercial team)
▪ Enhanced the technical capabilities of Envoy including enabling of multi-factor authenticator (MFA) for the client/broker portal and creating easier navigation and direct access to frequently utilized content.
▪ Maintain an operating rhythm that prioritizes efficiency and continuous improvement and has led to the consistent removal of bottlenecks and impediments that disrupt workflows.
− This is further achieved by serving as a regional product owner on the Scrum Team
▪ Meet with regional product owners, developers, and subject matter experts to ensure alignment on strategy and buy-in related to identified paths forward.
▪ Direct appointee by the Chief Operating Officer to serve in this capacity and ensure operational continuity through the delivery of strategic leadership.
▪ Solely responsible for managing the working relationships and serving as the liaison between the Middle East operations team and the North America, Europe, and Asia Pacific operations teams.
▪ Drive best practices including a procedural change that reduced audit fines by $14.5 million through the streamlining of data collection and maintenance processes.
▪ Provide operational subject matter knowledge to regional stakeholders in Sales, CM, Marketing, and Finance, offering guidance and direction related to change management updates for functional processes.
▪ Served as the primary point of contact and liaison between the North America Operational team and the Middle East Compliance and Legal teams.
▪ Remained current regarding Middle East regulations and provided updates to domestic partners regarding policy amendments.
▪ Revamped 65+ customer service work instructions to better align with Middle Eastern policies and procedures.
▪ Managed a diverse business portfolio with notable clients such as Ball Corporation, BHP Billiton, Monsanto, Transworld Oil.
▪ Devised customized value propositions to expand the book of business while adjusting service offerings to align with the business requirements of current clientele.
− Realized a 97% client retention rate
▪ Analyzed customer utilization reports and relevant data to increase understanding related to factors driving plan results and to create actionable improvements that addressed specific needs.
I’m an energetic team player who enjoys helping people with tasks/projects to complete in a timely manner.
Hello! My name is Brandon – I’m a Customer Success professional with over 8 years of experience in customer-facing roles.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Resourceful Engineering Program professional with a strong emphasis on cloud security and integration. Proven experience in building and nurturing stakeholder relationships, leading diverse projects, and driving solutions that exceed client expectations.
