Assistant General Manager

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
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About me

Experienced assistant general manager with a proven history of leadership and process optimization, now seeking new opportunities to further excel in roles that span various domains. Possessing a track record of overseeing complex operations, managing teams, and delivering exceptional outcomes, I am motivated to bring my versatile skills and strategic mindset to diverse professional environments. With a demonstrated ability to thrive in dynamic settings, I am eager to collaborate with cross-functional teams, devise effective solutions, and provide superior experiences for stakeholders. My passion for
innovation, paired with adaptability, positions me to make valuable contributions across a range of roles.


2014/2018 Exercise Sports Science @ Texas State University

Minor: Business Administration


12/2022 - Current Assistant General Manager @ Active Wellness

Oversaw daily operations and team management, ensuring seamless and positive customer experiences.
Effectively managed and motivated staff members, fostering a collaborative and high-performing team environment.
Prepared accurate financial reports, analyzing data and providing valuable insights for decision-making.
Generated detailed reports on payroll, maintenance orders, and RCM issues, ensuring accuracy and timely submission.

08/2019 - 11/2022 Performance Specialist @ EXOS

Clarified the role of updating training plans and conducting client evaluations to ensure optimal outcomes and
individualized approaches.
Evaluated program effectiveness to develop improved methods.
Highlighted experience in designing and implementing incentive programs, health promotion initiatives, and specialty
programs to enhance member engagement.
Expanded on the expertise in conducting fitness assessments, developing exercise prescriptions, and designing customized
workout programs for diverse populations, including high-risk clientele.

04/2020 - 11/2022 Fitness Program Coordinator @ Raw Fitness

Keep industry trends, best practices, and emerging fitness technologies to enhance program offerings and maintain a
competitive edge.
Conducted fitness assessments and consultations for members identifying their needs and creating tailored fitness plans.
Recruited, hired, trained, and supervise fitness instructors and trainers to deliver high-quality classes and services.
Facilitated educational workshops, meetings, and conferences associated with program.

03/2016 - 08/2019 Customer Care Specialist @ Best Buy

Respond promptly and professionally to customer inquiries and concerns via phone, email, chat, and social media platforms.
Identify customer needs, troubleshoot problems, and provide accurate information, solutions, and guidance.
Maintain in-depth knowledge of company products, services, policies, and procedures to offer comprehensive assistance.
Meet and exceed established performance metrics for response time, resolution rate, and customer satisfaction.
De-escalated customer issues with proven conflict mediation and problem-solving abilities.

12/2018 - current Photographer / Videographer @ ShotbyKeal

Managed social media content, crafting engaging posts, and maintaining a content calendar.
Responded to direct messages, inquiries, and comments, fostering online engagement and customer relationships.
Created photo and video content to showcase business offerings and attract clients.
Developed and implemented social media strategies to enhance brand visibility and engagement.
Proficient in using Adobe software for content creation.
Familiarity with content calendar management and adherence to publishing schedules.

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