Administrative Assistant/Customer Service Rep

Rate, USD
$25 / hour
Work schedule
Full Time,
Language skills
English
Hire me

Hire me

Jobicy Account
You need an employer account to access the resume database.

About me

Diligent candidate who is eager to apply and elevate my expertise with a dynamic company that values continuous learning and fuels professional advancement!


Professional area



Education

2013 - 2016 A+, Networking, Security+ @ University of District of Columbia

Experience

November 2021 - August 2023 Patient Care Coordinator @ Dr. Carlos Flores, MD

• Orchestrated all front office operations for an Obstetrics and Gynecological private practice ensuring
exceptional service and smooth operations.
• Managed the business calendar, scheduled appointments, and prioritized tasks to ensure optimal
time management.
• Verified insurance policies, assisted with medical billing, along with submitting procedural
authorizations with proper medical coding.
• Practiced confidentiality with HIPAA laws and local regulations in relation to the medical field.

October 2022 - November 2022 IT Help Desk @ Provtivity

• Successfully set up poll stations for the 2022 general election, ensuring smooth voting operations.
• Verified technical device security via COC procedures, enhancing voting system integrity.
• Investigated, maintained, and restored computer systems, hardware, and peripherals.
• Employed Okta Software for system process authentication and ticket management.

August 2018 - March 2020 Human Resources Generalist @ United Parcel Service

• Recruited new hires by posting job openings, screening resumes, and conducting interviews.
• Coordinated and facilitated new employee onboarding, including orientation and intake processing.
• Stayed up to date on HR data management as well as company policy and procedures.
• Conducted informative sessions of 50+ candidates during peak seasons and developed training
programs to enhance employee skills and knowledge.

September 2013 - June 2018 Sales Analyst/SEO Strategist @ Superstar Tickets

• Delivered exceptional customer service while negotiating deals and optimizing purchases.
• Optimized website content, including titles, meta descriptions, headers, and images.
• Collaborated with marketing team to develop improved SEO strategy for company website.


Recommend this talent

Recommend this specialist