Administrative Assistant/Customer Service Rep

Rate, USD
$25 / hour
Work schedule
Full Time,
Language skills
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About me

Diligent candidate who is eager to apply and elevate my expertise with a dynamic company that values continuous learning and fuels professional advancement!

Professional area


2013 - 2016 A+, Networking, Security+ @ University of District of Columbia


November 2021 - August 2023 Patient Care Coordinator @ Dr. Carlos Flores, MD

• Orchestrated all front office operations for an Obstetrics and Gynecological private practice ensuring
exceptional service and smooth operations.
• Managed the business calendar, scheduled appointments, and prioritized tasks to ensure optimal
time management.
• Verified insurance policies, assisted with medical billing, along with submitting procedural
authorizations with proper medical coding.
• Practiced confidentiality with HIPAA laws and local regulations in relation to the medical field.

October 2022 - November 2022 IT Help Desk @ Provtivity

• Successfully set up poll stations for the 2022 general election, ensuring smooth voting operations.
• Verified technical device security via COC procedures, enhancing voting system integrity.
• Investigated, maintained, and restored computer systems, hardware, and peripherals.
• Employed Okta Software for system process authentication and ticket management.

August 2018 - March 2020 Human Resources Generalist @ United Parcel Service

• Recruited new hires by posting job openings, screening resumes, and conducting interviews.
• Coordinated and facilitated new employee onboarding, including orientation and intake processing.
• Stayed up to date on HR data management as well as company policy and procedures.
• Conducted informative sessions of 50+ candidates during peak seasons and developed training
programs to enhance employee skills and knowledge.

September 2013 - June 2018 Sales Analyst/SEO Strategist @ Superstar Tickets

• Delivered exceptional customer service while negotiating deals and optimizing purchases.
• Optimized website content, including titles, meta descriptions, headers, and images.
• Collaborated with marketing team to develop improved SEO strategy for company website.

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