Initiative-taking, sales leader with extensive experience in sales, account management, and customer service. Proven track record in identifying client needs, nurturing relationships, and delivering customized solutions. Proficient in exceeding sales targets and fostering customer loyalty through exceptional service. Looking to leverage my skills and extensive experience to drive growth for a forward-thinking sales organization.
• Conduct property showings and tours for prospective tenants, effectively highlighting property features and benefits to secure new leases.
• Utilize strong sales and negotiation skills to close lease agreements.
• Develop and maintain strong relationships with key supplier vendors and service technicians.
• Effectively resolve complex tenant issues through email, phone, and chat platforms.
• Implement a tenant communication strategy while utilizing patience and compassion.
• Proactively suggested premium meat options, appetizers, and beverages to increase sales.
• Effectively addressed any guest concerns or complaints with empathy and professionalism.
• Worked collaboratively with kitchen staff to ensure timely food preparation and delivery.
• Managed the store’s website, handling backend operations, updating product listings, and shipped products to customers.
• Uploaded video content to YouTube, optimizing titles, descriptions, and tags to improve search visibility.
• Utilized Canva and Adobe Creative Suite, including Lightroom and Photoshop, to enhance product imagery and create graphics for the store website and social media accounts.
• Responded to customer inquiries via email and phone systems within 24 hours resulting in a 97% customer satisfaction rate on Google and Yelp.
• Collaborated with the marketing team to develop online ad campaigns, email newsletters, and promotions to drive
online and in-store sales.
• Trained and mentored the sales team, resulting in an increase in customer satisfaction and a decrease in customer escalations.
• Acted as a liaison between employees and management, addressing scheduling concerns and resolving conflicts in a fair and timely manner.
• Conducted regular team meetings to communicate schedule changes, upcoming events, and other relevant information, fostering a positive work environment.
• Assisted in opening and closing procedures, including cash register reconciliation and security checks.
• Conducted outbound cold calls to prospective clients to introduce personal training services and assess their fitness goals and needs.
• Leveraged CRM software to manage and organize leads, inquiries, and sales activities, ensuring efficient lead tracking and follow-up.
• Utilized persuasive communication and active listening skills to convey the value of personal training.
• Presented the benefits of personal training through one-on-one consultations and group presentations.
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
Cherise Bullock Cassell is a PMP, CSM, and ITIL-certified Information Technology (IT) Professional with 23+ years of IT experience, inclusive of 18+ years of program / project management experience. She has a history of exceeding client expectations and building solid on and offshore teams.
Accomplished digital marketing professional with strong bias for action and a proven track record of leading large scale marketing programs and driving results. Established expertise in marketing strategy, digital marketing, and content management.
I am a Data Science Analyst.
I am a self-motivated, reliable and professional with editing skills and attention to detail.
