# Customer Service Team Lead Location[Greece](https://jobicy.com/resume-region/greece.md)Rate, USD Not specifiedWork schedule Full Time, Part Time, Temporary, Links Language skills English, TurkishAvailable for Hire Yes [Hire me](#resume-dialog) Save Log in to save ## About me As a Customer Service Team Lead at ModSquad, I lead a team of advisors who provide exceptional customer service in English and Turkish through various channels, such email, and live chat. I ensure that our team meets the highest standards of quality, accuracy, and efficiency, and that we deliver first-contact resolutions to customer inquiries and issues. I also maintain a thorough QA process and give feedback to advisors, focusing on their knowledge, TTFR, ToV, and motivation. With more than three years of professional experience in customer service, I have developed a strong set of skills and competencies that enable me to excel in my role. I am tech-savvy, detail-oriented, and proficient in content moderating, with a keen eye for detail. I am also certified in Python, which allows me to handle complex and technical customer queries. Moreover, I am passionate about building strong relationships with customers and inspiring confidence and satisfaction. My goal is to provide a seamless and positive experience for every customer and to empower my team to do the same. ## Professional area ### [Customer Support](https://jobicy.com/resume-category/supporting.md) ## Skills ### [Customer and Client Support](https://jobicy.com/resume-skill/customer-and-client-support.md)[Customer Care](https://jobicy.com/resume-skill/customer-care.md)[Customer Success](https://jobicy.com/resume-skill/customer-success.md)[Operations Management](https://jobicy.com/resume-skill/operations-management.md)[Quality Assurance](https://jobicy.com/resume-skill/quality-assurance.md)[Salesforce](https://jobicy.com/resume-skill/salesforce.md)[Team Leadership](https://jobicy.com/resume-skill/team-leadership.md)[Team Management](https://jobicy.com/resume-skill/team-management.md)[Zendesk](https://jobicy.com/resume-skill/zendesk.md) ## Education 2014-2018 Translation and Interpretation (English) @ Marmara University ## Experience November 2022 Customer Team Service Lead @ ModSquad – Leading advisors, providing guidance and support to ensure top-notch customer service delivery – Keeping advisors up-to date with changes and updates – Maintaining thorough QA process and giving feedback to advisors by placing emphasis on knowledge, TTFR, ToV and motivation – Identifying and addressing issues & questions of customers – Building the bridge between advisors and management in terms of any technical issues, work-related questions and doubts related to workflows September 2021 - November 2022 Customer Service Specialist @ Modsquad – Delivering exceptional customer service in English & Turkish as a T2 advisor – Experienced in various channels such as live chat, email and phone support – Tech-savvy, detailed oriented, having excellent writing & speaking skills, positive, solution focused, open to constructive feedback December 2020 / August 2021 Call Centre Agent @ Turk Telekom / AssisTT During my time as a call center agent for Turk Telekom, the biggest internet and mobile service provider company in Turkey, I had the opportunity to work with a diverse range of customers and provide them with exceptional service in both English and Turkish languages. My daily tasks: answering inbound calls, creating tickets, and resolving customer issues in a timely and efficient manner. During that time, I developed excellent communication skills and was able to work collaboratively with my colleagues to provide the best possible service to our customers. I gained extensive knowledge of internet service and was able to explain complex technical concepts in a clear and concise manner. My experience at Turk Telekom has taught me the importance of being patient, empathetic, and solution-oriented when dealing with customer concerns. I am confident that my skills and experience make me a valuable addition to any customer service team. ## Recommend this talent ## Related resumes * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Customer Service AgentEl SalvadorI have valuable work experience in the call center industry and have worked exclusively in English-speaking environments. 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