Analyst

Lost role as reduction in workforce

Customer Segmentation Analyst Supervisor 02/2020-08/2023, Remote
Customer Segmentation Analyst 06/2019-02/2020, Akron, OH
 On-going maintenance of all data within customer platforms, customer data bases and CRM accounts.
 Responsible for developing key processes, enhancing data management practices & developing actionable insights for use in End User account management, prospecting & digital marketing.
 Analyzing Account Packages to determine penetration and retention status of customers.
 Responsible for data management of 3 vertical markets including Food Service, Education (Higher Education & K-12), and Retail (including Grocery, C-Store & Consumer) totaling $125M+ annually.
 Identifying tends by customer package and market to allow for further analysis of whitespace, retention, penetration, and attrition.
 Identifying trends and analytics based on Marketing Campaigns, including ROI, new customer growth, existing customer retention and penetration.
 Managing multiple projects across various markets, including project management.
 Responsible for ongoing collaboration and facilitation across various parts of the enterprise to advocate use for data and analytics.

 Worked to develop client base through warm lead calling.
 Worked within HIPAA guidelines to protect patient confidentiality.
 Managed patient relationship with physicians’ office, including collection of correct documentation.
 Worked within Medicare & private insurance guidelines to provide patients with durable medical equipment.

RETAIL STORE MANAGER, INDEPENDENCE/AKRON, OH, 07/2015 – 08/18
 Preside over all store, financial, and customer-related operations; oversee inventory, store audits, and
merchandising.
 Mentor Sales Representatives and the Assistant Manager by providing ongoing training and performance evaluations, by conducting 360 Feedback training, and by presenting leadership competency models.
 Responsible for conducting interviews, making hiring decisions, and training/on-boarding new hires.
 Resolve all customer escalations, conflicts, and team relationship issues; direct employee dynamics.
ASSISTANT STORE MANAGER, Canton/Fairlawn, OH, 08/2013 – 07/2015
 Responsible for driving sales at store locations, for assisting in daily operations, and for handling customer escalations.
RETAIL SALES CONSULTANT, Canton/Cuyahoga Falls, OH, 08/2010 – 08/2013
 Provided effective selling solutions through consultative selling, and ensured superior levels of customer service.