A polished, articulate, inspirational, and performance-driven professional with more than eight years of comprehensive experience in coaching team behaviors and empowering high-performance teams, coupled with four years of data analysis & analytical thinking. Proficient in providing daily guidance and performance feedback, and in developing action plans. Adept at facilitating learning in environments conducive to continual improvement. Expertise in overseeing complex projects, including the management and development of advanced analytics & data mining utilized to draw sales insights, product penetration, marketing campaigns, increasing company revenue, growth & return on investment.
Lost role as reduction in workforce
Customer Segmentation Analyst Supervisor 02/2020-08/2023, Remote
Customer Segmentation Analyst 06/2019-02/2020, Akron, OH
On-going maintenance of all data within customer platforms, customer data bases and CRM accounts.
Responsible for developing key processes, enhancing data management practices & developing actionable insights for use in End User account management, prospecting & digital marketing.
Analyzing Account Packages to determine penetration and retention status of customers.
Responsible for data management of 3 vertical markets including Food Service, Education (Higher Education & K-12), and Retail (including Grocery, C-Store & Consumer) totaling $125M+ annually.
Identifying tends by customer package and market to allow for further analysis of whitespace, retention, penetration, and attrition.
Identifying trends and analytics based on Marketing Campaigns, including ROI, new customer growth, existing customer retention and penetration.
Managing multiple projects across various markets, including project management.
Responsible for ongoing collaboration and facilitation across various parts of the enterprise to advocate use for data and analytics.
Worked to develop client base through warm lead calling.
Worked within HIPAA guidelines to protect patient confidentiality.
Managed patient relationship with physicians’ office, including collection of correct documentation.
Worked within Medicare & private insurance guidelines to provide patients with durable medical equipment.
RETAIL STORE MANAGER, INDEPENDENCE/AKRON, OH, 07/2015 – 08/18
Preside over all store, financial, and customer-related operations; oversee inventory, store audits, and
Mentor Sales Representatives and the Assistant Manager by providing ongoing training and performance evaluations, by conducting 360 Feedback training, and by presenting leadership competency models.
Responsible for conducting interviews, making hiring decisions, and training/on-boarding new hires.
Resolve all customer escalations, conflicts, and team relationship issues; direct employee dynamics.
ASSISTANT STORE MANAGER, Canton/Fairlawn, OH, 08/2013 – 07/2015
Responsible for driving sales at store locations, for assisting in daily operations, and for handling customer escalations.
RETAIL SALES CONSULTANT, Canton/Cuyahoga Falls, OH, 08/2010 – 08/2013
Provided effective selling solutions through consultative selling, and ensured superior levels of customer service.