Detail-oriented and skilled project manager with solid experience in marketing, customer service, and content development. Experienced writer and editor with excellent analytical, time management, and interpersonal skills. Open to hybrid or remote arrangements.
o Several years full-time experience in high-pressure, high-traffic environments.
o Motivated specialist with an aptitude for creative problem-solving.
o Ability to foster and fortify partnerships with executive stakeholders.
o Strong project management talents; capable of completing projects within strict time and budget constraints.
o Communicative and personable, will learn and adapt quickly, follow direction, and serve internal and external customers with poise and professionalism.
Wrote and published short fiction and poetry in various anthologies and provided freelance editing services while continuing work toward my Master’s degree in creative writing and literature. Frequent, multiple domestic and international moves in support of my spouse’s military service prevented me from permanent full-time employment during this period.
Created marketing content in support of customer relations and new customer acquisitions. Organized and placed donation boxes for therapeutic services in U.S. schools and overseas. Managed the company’s social media accounts. Generated and designed content for social media and website use. Reported to the Marketing Director.
o Guided families and medical professionals to the right products for their loved ones and addressed patients’ needs while building customer relationships.
o Conducted market research for new products.
o Created and managed an on-site product photography studio.
Processed insurance claims to ensure timely and complete payment. Engaged with patients during intake and post-appointment.
o Implemented a workload process resulting in 90% increased efficiency and 10% annual cost savings.
o Organized the office filing system resulting in 70% increases in both efficiency and annual cost savings.
o Built trusting patient relationships through strong customer engagement and multiple points of contact.
o Mitigated rework and delayed insurance payments by performing independent accuracy checks.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
I am a native Brazilian portuguese speaker, I am currently volunteering for TED Educational, working with translation, transcription and subtitling, I have done translation work with local businesses, which have greatly increased my skills as a translator.
My excellent attention to detail and strong spelling and grammar knowledge combine to make me a terrific candidate. Additionally I have a Master’s Degree in Education and have almost 30 years of experience teaching English Language Arts and writing.
I love to put my heart and strength into everything I do. I believe in growing as well as learning to not only be a better me, but to do great things with the life that I’m blessed with.
Friendly, Customers Service minded
