Business Analyst

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
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About me

As a Business Analyst, I have collaborated with cross-functional teams to design, develop, and deploy successful projects, ensuring alignment with business and strategic goals. I have applied my business analysis techniques and skills to produce quality outputs, such as process maps, business requirement documents, business cases, user stories, wireframes, and feasibility studies, that enhance informed decision-making. I have also coordinated UAT efforts to ensure solutions meet business needs and requirements, optimizing overall quality.
I have over six years of experience in Business Analysis, Process Improvement, Project Management, Change Management, and Customer Relationship Management, working for various organizations in different sectors. Some of my key achievements include enhancing the quality of digital services work products, reducing project scope creep and post-release defects, increasing customer satisfaction and retention. I am dedicated, driven, and solutions-oriented, always seeking to deliver value to my clients and stakeholders. I am passionate about learning new skills and technologies, and I am always eager to take on new challenges and opportunities.
My commitment to listening, understanding, analyzing, and embracing creativity positions me as an asset poised to improve operations and promote continuous improvement across your organisation.


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2023 Business Analyst @ RKY Consulting Services, UK

Facilitate and collaborate with cross-functional teams in designing, developing, and deploying digital transformation project while ensuring project outcomes aligned with business and strategic goals.

2020-2023 Business Process Analyst @ FEBWAY Media

Facilitate and collaborate with cross-functional teams in identifying, analysing, and redesigning business processes to drive operational excellence, enhance customer satisfaction, and contribute to the overall success of the organisation.

2018-2020 Cusomer Insight Analyst @ Amo Farm Siberer

Supported business transformation and process changes, facilitating successful delivery of customer experience management projects and collaborating with internal and external customers to ensure effective resolution of issues across operations.

2017-2018 Customer Relationship Mnagement @ Winplus Nigeria Limited

Enhanced customer satisfaction, loyalty, and business growth through the establishment of strong client-company relations.

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