As a Business Analyst, I have collaborated with cross-functional teams to design, develop, and deploy successful projects, ensuring alignment with business and strategic goals. I have applied my business analysis techniques and skills to produce quality outputs, such as process maps, business requirement documents, business cases, user stories, wireframes, and feasibility studies, that enhance informed decision-making. I have also coordinated UAT efforts to ensure solutions meet business needs and requirements, optimizing overall quality.
I have over six years of experience in Business Analysis, Process Improvement, Project Management, Change Management, and Customer Relationship Management, working for various organizations in different sectors. Some of my key achievements include enhancing the quality of digital services work products, reducing project scope creep and post-release defects, increasing customer satisfaction and retention. I am dedicated, driven, and solutions-oriented, always seeking to deliver value to my clients and stakeholders. I am passionate about learning new skills and technologies, and I am always eager to take on new challenges and opportunities.
My commitment to listening, understanding, analyzing, and embracing creativity positions me as an asset poised to improve operations and promote continuous improvement across your organisation.
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Facilitate and collaborate with cross-functional teams in designing, developing, and deploying digital transformation project while ensuring project outcomes aligned with business and strategic goals.
Facilitate and collaborate with cross-functional teams in identifying, analysing, and redesigning business processes to drive operational excellence, enhance customer satisfaction, and contribute to the overall success of the organisation.
Supported business transformation and process changes, facilitating successful delivery of customer experience management projects and collaborating with internal and external customers to ensure effective resolution of issues across operations.
Enhanced customer satisfaction, loyalty, and business growth through the establishment of strong client-company relations.
I am a goal-oriented retail manager with 5 years of experience leading large, customer service-driven teams. I’ve managed teams of 75+ at a $50M Target and oversaw the retail operations for a $5.4M Food Services department at a major children’s hospital.
I’m an energetic team player who enjoys helping people with tasks/projects to complete in a timely manner.
Hello! My name is Brandon – I’m a Customer Success professional with over 8 years of experience in customer-facing roles.
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
