Customer Service Professional

• Serve as the Head of Customer Service and PatronManager Consultant for the organization; maintain databases, update accounts, as well as manage ticketing, events, and donations.
• Provide dynamic, high-quality leadership to 14 employees in the audience services department, including the Audience Services Manager, Box Office Manager, and Head House Manager, to ensure efficient daily operations.
• Support the advancement of marketing goals and objectives by compiling relevant data and writing engaging copy.
• Orchestrated and led the successful implementation of Square POS to streamline concession payments during shows.
• Employ technical knowledge to develop ticketing pages, complete payroll for 14 part-time staff, and submit reports.
• Build collaborative relationships with artists and management to ensure optimal trust and support.
• Facilitate the successful execution of events by hiring and directing external staff as needed.
• Contribute to strategic decision-making, such as determining the season for the theatre and presenting updates to the Board of Governors.
• Navigate complex obstacles, issues, and challenges with an innovative and solution-focused mindset.
• Evaluate staff member performance to identify strengths and opportunities for additional coaching.
• Gain a deep understanding of audience/customer needs to deliver relevant, value-added solutions.
• Adapt to quickly changing priorities within a fast-paced work environment

• Coordinate and manage all front-of-house staff and audience operations during the summer months.
• Comply with establish protocols and procedures while handling cash and merchandise.
• Build rapport with customers by providing outstanding customer service across all interactions.
• Collaborate with and support production staff as needed.

• Cultivate and maintain collaborative relationships with the Arts High School and People’s Preparatory Charter School, including engaging with parents/guardians and students on a regular basis.
• Liaise with faculty members to drive the success of the Advantage Arts program.
• Act as a Teaching Artist with the organization and provide leadership, guidance, and direction to other teaching artists.

• Strengthen the quality of client products by reading and providing simple markup edits and inline notations in Microsoft Word, including comments, questions, revisions, and suggestions.
• Produce separate documents to provide feedback to clients regarding character and plot analyses

• Handled an array of administrative tasks, such as organizing calendars, sending emails and letters to donors and patrons of the theatre, and updating the Salesforce database; held accountability for general theatre upkeep.
• Developed a positive work environment by interviewing and training new interns and volunteers.