Product Designer

Location
Canada
Rate, USD
Not specified
Work schedule
Full Time,
Language skills
English
Hire me

Hire me

Jobicy Account
You need an employer account to access the resume database.

About me

I am an adept user experience designer with a strong foundation in human factors engineering. My expertise lies in employing qualitative and quantitative research methods to synthesize functions, objectives, and constraints for products, rooted in a deep understanding of users’ psychology and physiology.


Professional area



Education

2021/2023 Masters in Industrial Engineering @ University of Toronto

Focus on human factors and user experience.

2014/2019 Bachelors in Mechanical Engineering @ University of Toronto

Experience

2022/2023 User Experience Manager @ PCLaw | Time Matters

• Contributed to organizational strategic objectives by owning and refining the product to create valuable experiences.
• Led design efforts for over 15 projects involving comprehensive research, concept development, and layout design.
• Created UX design system and processes from scratch, leveraging them for efficient feature development.
• Developed user personas to create alignment among stakeholders on customer pain-points to inform flow and design requirements.
• Facilitated discovery sessions with customers to amplify the voice of customer, surface critical pain-points and ensure the product drives value.
• Collaborated cross-functionally with product, QA, development & customer support to align stakeholder needs.

2021/2022 User Experience Team Lead @ Maropost

• Led a global team of 5 UX designers; delegating and mentoring project responsibility, setting and achieving goals and communicating company vision and direction.
• Led the development of a new robust design system hosted in Zeroheight to increase design and development efficiency for growing product team.
• Led design for over 20+ projects & features involving research, concept development, layout design and prototyping.
• Brought clarity to design challenges using user research strategies such as interviews, surveys and customer success software.
• Took initiative to bring projects for features and updates from discovery to implementation.
• Developed frameworks to provide consistency to platform through team documentation and communication.
• Conducted, observed and analyzed usability testing sessions.
• Created strong cases to communicate design ideas to engineering team and key stakeholders.
• Self-managed assigned and chosen work across multiple timezones within given timelines and budgets.

2021 Teaching Assistant, User Experience @ BrainStation

• Facilitated labs and work sessions with students to practice UX methodology.
• Graded assignments & presentations and provided granular feedback to students.
• Supported the User Experience Design Diploma educators and operations.
• Mentored students through one-on-ones and consistent online support

2019/2021 Usability Consultant @ Freelance

• Conducting usability tests and heuristic evaluations for websites and mobile applications.
• Provided design changes for optimal user experience, assuring appropriate interactions, responsiveness, and adherence to accessibility standards.
• Worked with clients in FinTech, EdTech and the service industry.

2019/2021 Consultant @ Mensana Change Management

• Developed and implemented solutions after extensive employee interviews, observations and data analysis to improve efficiency and communication within a variety of workplaces
• Designed and developed easy-to-use tools to aid the client in planning, measuring, and executing of their process
• Conducted national sales training to improve inside sales process and to increase engagement during COVID-19 shutdowns
• Engaged various levels of management and employees to develop a commercial sales audit, including data analysis and interviews


Recommend this talent

Recommend this specialist