Product Designer

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
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About me

I am an adept user experience designer with a strong foundation in human factors engineering. My expertise lies in employing qualitative and quantitative research methods to synthesize functions, objectives, and constraints for products, rooted in a deep understanding of users’ psychology and physiology.

Professional area


2021/2023 Masters in Industrial Engineering @ University of Toronto

Focus on human factors and user experience.

2014/2019 Bachelors in Mechanical Engineering @ University of Toronto


2022/2023 User Experience Manager @ PCLaw | Time Matters

• Contributed to organizational strategic objectives by owning and refining the product to create valuable experiences.
• Led design efforts for over 15 projects involving comprehensive research, concept development, and layout design.
• Created UX design system and processes from scratch, leveraging them for efficient feature development.
• Developed user personas to create alignment among stakeholders on customer pain-points to inform flow and design requirements.
• Facilitated discovery sessions with customers to amplify the voice of customer, surface critical pain-points and ensure the product drives value.
• Collaborated cross-functionally with product, QA, development & customer support to align stakeholder needs.

2021/2022 User Experience Team Lead @ Maropost

• Led a global team of 5 UX designers; delegating and mentoring project responsibility, setting and achieving goals and communicating company vision and direction.
• Led the development of a new robust design system hosted in Zeroheight to increase design and development efficiency for growing product team.
• Led design for over 20+ projects & features involving research, concept development, layout design and prototyping.
• Brought clarity to design challenges using user research strategies such as interviews, surveys and customer success software.
• Took initiative to bring projects for features and updates from discovery to implementation.
• Developed frameworks to provide consistency to platform through team documentation and communication.
• Conducted, observed and analyzed usability testing sessions.
• Created strong cases to communicate design ideas to engineering team and key stakeholders.
• Self-managed assigned and chosen work across multiple timezones within given timelines and budgets.

2021 Teaching Assistant, User Experience @ BrainStation

• Facilitated labs and work sessions with students to practice UX methodology.
• Graded assignments & presentations and provided granular feedback to students.
• Supported the User Experience Design Diploma educators and operations.
• Mentored students through one-on-ones and consistent online support

2019/2021 Usability Consultant @ Freelance

• Conducting usability tests and heuristic evaluations for websites and mobile applications.
• Provided design changes for optimal user experience, assuring appropriate interactions, responsiveness, and adherence to accessibility standards.
• Worked with clients in FinTech, EdTech and the service industry.

2019/2021 Consultant @ Mensana Change Management

• Developed and implemented solutions after extensive employee interviews, observations and data analysis to improve efficiency and communication within a variety of workplaces
• Designed and developed easy-to-use tools to aid the client in planning, measuring, and executing of their process
• Conducted national sales training to improve inside sales process and to increase engagement during COVID-19 shutdowns
• Engaged various levels of management and employees to develop a commercial sales audit, including data analysis and interviews

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