I have more than 3 years in the field of Content Moderation. I am purposeful, persistent, attentive to details and always give my best at work. My principle: do your work 100% or don’t do it.
Oct. 2021 – Jun. 2022 – content moderator. Reviewing different types of media (photo, audio, video), messages and live-streaming content according to the social networking policies. The results of my work were high, so I have been promoted to become a mentor in the same department.
Jun. 2022 – Oct. 2022 – mentor. Training of new employees in the department. Teaching them how to use the platform, sharing work experience.
Oct. 2022 – Aug. 2023 – team lead. Managing an existing group of agents. Also, I was helping them to increase indicators of quality and productivity. The indicators have increased during a few months and the group became one of the most successful groups in the department (the average quality score became 90+ (out of 100), and the productivity score reached the top 10 groups as well).
Assisting customers via tickets with any questions, difficulties,problems, or bugs they have.
Communication between customers and developers (passing feedback or bugs to the tech department).
Consultation of clients in chats and tickets regarding the services provided by the company. Selection of products for customers based on their needs and capabilities.
Solving various issues related to web services (assistance in installation or setting up our products and services).
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
With over 11 years of experience in the financial services industry, I am a driven and motivated branch manager who leads by example and inspires others to achieve their goals. I have a proven track record of delivering exceptional customer service, increasing branch profitability, and managing compliance and operations functions.
My name is Bebe Ibvisayi Lashley. I am an immigrant from Zimbabwe who has lived in the USA for 22 years.
