Content Moderator, Moderation Support

Location
Ukraine
Rate, USD
Not specified
Work schedule
Full Time,
Language skills
English, Russian, Ukrainian
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About me

I have more than 3 years in the field of Content Moderation. I am purposeful, persistent, attentive to details and always give my best at work. My principle: do your work 100% or don’t do it.


Professional area



Education

2015 – 2016 Master's degree in "Quality, standardization, certification", @ National Aerospace University -'Kharkiv Aviation Institute'​
2011 – 2015 Bachelor's degree in "Aeronavigation"., @ National Aerospace University -'Kharkiv Aviation Institute'​

Experience

10.2021 — 08.2023 Content moderator @ NDA

Oct. 2021 – Jun. 2022 – content moderator. Reviewing different types of media (photo, audio, video), messages and live-streaming content according to the social networking policies. The results of my work were high, so I have been promoted to become a mentor in the same department.

Jun. 2022 – Oct. 2022 – mentor. Training of new employees in the department. Teaching them how to use the platform, sharing work experience.

Oct. 2022 – Aug. 2023 – team lead. Managing an existing group of agents. Also, I was helping them to increase indicators of quality and productivity. The indicators have increased during a few months and the group became one of the most successful groups in the department (the average quality score became 90+ (out of 100), and the productivity score reached the top 10 groups as well).

05.2020 — 10.2021 Customer support representative @ NDA

Assisting customers via tickets with any questions, difficulties,problems, or bugs they have.
Communication between customers and developers (passing feedback or bugs to the tech department).

12.2018 — 05.2020 Customer support representative @ Zone3000

Consultation of clients in chats and tickets regarding the services provided by the company. Selection of products for customers based on their needs and capabilities.
Solving various issues related to web services (assistance in installation or setting up our products and services).


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