I am a highly educated tourism and hospitality professional with multiple academic degrees in marine science. I have a unique perspective on the impact of memorable tourism and of exceptional hospitality on local communities. My perspective combined with my technical training allows me to approach these combined industries with a broader, more people-centric methodology.
Created and successfully implemented training programs for new corporate
reservationists and for new restaurant hosts. Taught the OpenTable platform as a CRM tool. Oversaw ordering of goods. Created a budget and tracked company spending in order to eliminate costly operations. Organized the backend operations of TripleSeat EMS to create more organized and efficient event planning. Led effective problem resolution management through increasing positive guest relations.
Educated guests on the natural environment, including indigenous flora and
fauna, of Kenai Fjords National Park and the Alaska Maritime National Wildlife Refuge. Ensured the safety of the vessel and of the guests through daily vessel maintenance and daily Coast Guard regulated safety drills. Created life-long memories and connections between the guests and the extraordinary scenery.
Completed a contracted position with an international seafood brand. Lead market analysis research on sales statistics for the product in South Florida.
Conducted in-person product education for sales people within seafood markets. Utilized my advanced education in fisheries to demonstrate the immense value and quality of the product. Created a corporate, branded blog for promotion of the products. Compiled the market research data and created a research-based paper on the benefits of sustainable aquaculture products.
Conducted independent research on the effects of changing oceanic temperatures on Carcinus maenas. Conducted independent research on feeding habits of Pandion haliaetus with a specification in human modification of natural habitat. Assisted in independent research regarding the cultivation of Cetenophora in an artificial setting. Assisted in independent research on the pelagic colony feeding habits of Phalocrocorax auritis. Maintained a clean and safe laboratory setting.
I’m an energetic team player who enjoys helping people with tasks/projects to complete in a timely manner.
Hello! My name is Brandon – I’m a Customer Success professional with over 8 years of experience in customer-facing roles.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Resourceful Engineering Program professional with a strong emphasis on cloud security and integration. Proven experience in building and nurturing stakeholder relationships, leading diverse projects, and driving solutions that exceed client expectations.
