Shift Supervisor and Operational Manager

Rate, USD
$25 / hour
Work schedule
Full Time,
Language skills
English, Italian, Spanish
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Hire me

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About me

I’m 25yo, I was born and raised in Italy but moved to the US about 4 years ago.
I am a highly adaptable professional with experience in childcare, hospitality
management, and leadership roles. I’m seeking a new and challenging
career opportunity that leverages my diverse skill set, excellent
communication, and problem-solving abilities.


Professional area



Education

2015 - 2018 Languages @ Liceo Linguistico Galileo Galilei
2012 - 2015 Languages @ Liceo Linguistico Gerolamo Bagatta

Experience

Jan 2023 - Oct 2023 Shift Supervisor and Operational Manager @ Artipasta

• Anticipated customer and store needs by constantly evaluating environment and customers for cues.
• Followed all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Addressed customer inquires resolved complaints to assure customer satisfaction.
• Effectively met and exceeded sales expectations on a daily basis
• Trained and monitored staff under my supervision. Delegated and overseen tasks to ensure daily production and organization
• Provided leadership, tasks and direction for up to seven employees in an ever changing rapid paced environment
• Anticipated customer and store needs by constantly evaluating environment and customers for cues.
• Followed all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Addressed customer inquires resolved complaints to assure customer satisfaction.
• Effectively met and exceeded sales expectations on a daily basis
• Trained and monitored staff under my supervision. Delegated and overseen tasks to ensure daily production and organization
• Provided leadership, tasks and direction for up to seven employees in an ever changing rapid paced environment

Skills: Communication
Teamwork
Management
Interpersonal Skills
Strategic Thinking
Problem Solving
Analytical Skills
Sales
Food Safety
Food Service
Customer Service
Customer Support
Schedule Planning
Supervisory Skills
Organizational Effectiveness
Time Management
Organization Skills
Planning

Feb 2020 - March 2023 Au Pair/Living Nanny @ Cultural Care

• Au pair with over five years of experience providing physical and emotional care for children.
• Strong attention to detail with an organized approach to childcare
• Dedicated professional who is happy to work independently or under specific instructions
• Capable of tutoring topics including mathematics, reading and writing
• Possess a positive, friendly attitude with plenty of patience for children
• Clean driving record and have transported kids ranging from 5 to 12 years old
• Planned appropriate play activities for children ages 4 months – 12 years old
• Maintained records of activities, daily observations, meals and more to assist communication with family Hard skills: Play activity scheduling Child monitoring Child transportation Grocery shopping and cooking Soft skills: Thorough communication Caring attitude Empathetic listening Time management
Skills:
Communication
Teamwork
Management
Interpersonal Skills
Problem Solving
Analytical Skills
Customer Support
Schedule Planning
Supervisory Skills
Organizational Effectiveness
Child Development
Early Childhood Education
Time Management
Organization Skills
Planning

July 2016 - Jan 2020 Catering and Cashier @ Gardaland - Merlin Entertainments

My first work experience. I worked at a famous Italian Amusement Park called Gardaland, located near Lake Garda in Northern Italy, where I was born and raised.

What I learned:
Followed specific scheduling to always be on time.
Learned how to make coffee and cafe basics, serving pastries as well.
Learned how to prepare meals, such as fry chicken cutlets, cut and fry french fries, bake pizza, focacce, scoop ice cream, slushies, crêpes, and much more.
Handled special requests from guests and clients regarding food and service.
Served tables and conducted clean up as appropriate.
Conducted excellent customer service by being courteous, listening to the clients’ requests and making them feel welcomed.
Resolved customer issues and answers questions.
Collected payments by accepting cash, check, or charge payments from customers and made change for cash customers.
Balanced cash drawer by counting cash at beginning and end of work shift.
Maintained safe working environment adhering to current safety regulations.
Maintained clean work environment at all times.
Prepared food and work with others to complete assigned tasks while adhering to food safety standards and regular dining hall operations.

Skills gained:
Team Work, Time Management, Communication Skills, Interpersonal Skills, Flexibility.


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