Team manager for 3 years, promoted from assistant team manager within a year. Started as an inbound bilingual agent for technical support. Was a manager for a customer service, and technical support contract and moved to a healthcare customer service within the same company. Have managed small teams from 10 to 15 to larger teams of 20 – to 35 agents. Great communication skills, able to run multiple reports and analyze each to determine weak areas for agents. Able to create action plans for improvement.
Started as an inbound agent for customer service, and technical support. Promoted to Customer Relations Manager within 2 years. Promoted to Team Manager within a year. Did an in-house transfer to a different contact as a Team Manager.
I am a goal-oriented retail manager with 5 years of experience leading large, customer service-driven teams. I’ve managed teams of 75+ at a $50M Target and oversaw the retail operations for a $5.4M Food Services department at a major children’s hospital.
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
I am a self-motivated, reliable and professional with editing skills and attention to detail.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
