Customer Service Team Manager

Rate, USD
$20 / hour
Work schedule
Full Time,
Language skills
English, Spanish
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About me

Team manager for 3 years, promoted from assistant team manager within a year. Started as an inbound bilingual agent for technical support. Was a manager for a customer service, and technical support contract and moved to a healthcare customer service within the same company. Have managed small teams from 10 to 15 to larger teams of 20 – to 35 agents. Great communication skills, able to run multiple reports and analyze each to determine weak areas for agents. Able to create action plans for improvement.


2017/2019 AA @ Florida SouthWestern State College


2018/- Team Manager @ Alorica

Started as an inbound agent for customer service, and technical support. Promoted to Customer Relations Manager within 2 years. Promoted to Team Manager within a year. Did an in-house transfer to a different contact as a Team Manager.

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