Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.
Team Member NPS of 70; Member NPS of 50.
P&L Management, budgeting, and financial delivery of division at Schaumburg Location.
Annualized turnover less than 10% since 2020.
16% growth in EBITA from 2022.
Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Hello! My name is Brandon – I’m a Customer Success professional with over 8 years of experience in customer-facing roles.
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