# Operations Manager Location[United States](https://jobicy.com/resume-region/united-states.md)Rate, USD Not specifiedWork schedule Contract, Full Time, Part Time, Links Language skills English, SpanishAvailable for Hire Yes Hire me Save Log in to save ## About me Proactive and results-driven Operations Manager with a strong background in project coordination and business operations. Skilled in personnel oversight, budgeting, training, onboarding/offboarding, and program development, directing key business processes and communication strategies. Demonstrated success in leading diverse teams, fostering positive cultures, and building lasting relationships with stakeholders to drive organizational advancement. ## Professional area ### [Admin & Virtual Assistant](https://jobicy.com/resume-category/admin.md)[Customer Support](https://jobicy.com/resume-category/supporting.md)[HR & Recruiting](https://jobicy.com/resume-category/hr.md)[Management & Operations](https://jobicy.com/resume-category/management.md) ## Skills ### [Administration](https://jobicy.com/resume-skill/administration.md)[Benefits Administration](https://jobicy.com/resume-skill/benefits-administration.md)[Budget Management](https://jobicy.com/resume-skill/budget-management.md)[Collaboration](https://jobicy.com/resume-skill/collaboration.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Employee Engagement](https://jobicy.com/resume-skill/employee-engagement.md)[Employee Training](https://jobicy.com/resume-skill/employee-training.md)[Event Management](https://jobicy.com/resume-skill/event-management.md)[Event Planning](https://jobicy.com/resume-skill/event-planning.md)[Human Resources](https://jobicy.com/resume-skill/human-resources.md)[OKR/KPI](https://jobicy.com/resume-skill/okr-kpi.md)[Onboarding](https://jobicy.com/resume-skill/onboarding.md)[Operations Management](https://jobicy.com/resume-skill/operations-management.md)[Payroll](https://jobicy.com/resume-skill/payroll.md)[Process Improvement](https://jobicy.com/resume-skill/process-improvement.md)[Process Optimization](https://jobicy.com/resume-skill/process-optimization.md)[Project Development](https://jobicy.com/resume-skill/project-development.md)[Project Management](https://jobicy.com/resume-skill/project-management.md)[Recruiting](https://jobicy.com/resume-skill/recruiting.md)[Scheduling](https://jobicy.com/resume-skill/scheduling.md)[Training](https://jobicy.com/resume-skill/training.md)[Vendor Management](https://jobicy.com/resume-skill/vendor-management.md) ## Education 2019 Masters in Business @ University of Southern California 2008 Bachelor's in Communication @ Southern Connecticut State University ## Experience 8/2023 - 10/2023 Operations Consultant @ Uprooted Academy Orchestrated a large-scale virtual college fair event for an educational tech. nonprofit focused on assisting first-generation, economically disadvantaged high school students. Led all logistical aspects, ensuring the seamless coordination of 3,000 student participants across the U.S. Spearheading success of events through meticulous planning, marketing, strategic resource allocation, and effective problem-solving. Managed the onboarding, outreach, and coordination of 10 resource exhibitors, 80 universities, and presenters ensuring seamless integration and collaboration for the college fair. Oversaw the acquisition of $20,000 sponsorships, showcasing adept fundraising and sponsorship management capabilities. Provided leadership and support for key staff, fostering teamwork and productivity within the team. 5/2022 - 11/2022 HR Project Administrator @ The Outreach Team Oversaw end-to-end HR operations for nationwide election campaigns, handling bi-weekly payroll for 200+ employees with budgets of up to $400K biweekly. Conducted comprehensive training for 6 project directors on google sheets, abacus, slack, ADP, utilization and best practices. Ensured accurate final pay and compliance with multiple state laws and regulations. Increased team efficiency by 15% within three months of training completion that yielded a reduction in project lead times and a 15% decrease in errors related to platform utilization, best practices, policies, and procedures. Collaborated with cross-functional teams to improve payroll reporting and tracking systems, resulting in a 25% increase in data accuracy. 5/2021 - 10/2021 HR People Operations Manager @ Mahoney Law Group Directed administrative operations and payroll for a 20+ member law firm, including staff, paralegals, and attorneys. Managed compensation, recruitment, benefits enrollment, onboarding, offboarding, and time off processes. Administered biannual employee assessments in accordance with organizational standards, driving operational efficiency Facilitated a communication initiative resulting in a 50% reduction in client messaging time, while successfully overseeing the migration of over 300 client records to a centralized digital platform, further improving client communication efficiency by 50%. 12/2020 - 4/2021 Business Operations Manager @ HR People Operations Manager Skillfully managed operations and payroll for a healthcare startup focused on COVID-19 testing and vaccines across the state of California. Strategically secured contracts exceeding $350 million, fortifying the startup’s financial foundation and growth trajectory, while establishing three departments and recruiting 1,500+ new employees. Represented multiple CEO’s by facilitating meetings and partnerships with external senior executives. Fostered key client relationships and elevated contract renewal rate by 60%, while representing CEOs in external partnerships and ensuring legal and ethical compliance. Developed marketing materials that led to a 30% improvement in the engagement rate of business development campaigns. 4/2019 - 12/2020 Operations Manager @ University of Southern California Led a team of nine in overseeing daily operations across two off-campus buildings at USC, encompassing 100+ staff/faculty, while efficiently scheduling 500+ academic courses per semester. Managed team hiring, training, and professional growth. Coordinated building security/emergency planning with public safety officials. Supervised operations and maintenance of classroom facilities to ensure compliance and ongoing safety. Created building procedures and processes for mail, parking, office guidelines, and the dean of the school. ## Recommend this talent