Administrative Professional
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English
About me
I am a dedicated professional with 10+ years of customer communication and satisfaction experience. Along with being committed to building and maintaining relationships, I excel in technical aspects of my career such as data entry and analytics, file and document management, and research. I am proficient in all Microsoft Office applications and have significant experience with some CRM software such as ZenDesk.
Professional area
Skills
Account ManagementAdministrationAdobe IllustratorAnalytical SkillsBillingBusiness ManagementChat and Email SupportCommunicationsCRMCustomer and Client SupportCustomer RelationshipData AnalyticsData EntryGoogle DocsMicrosoft ExcelOrganizational SkillsResearch and AnalysisSchedulingTime ManagementZendesk
Education
- Current Business Analytics @ Hillsborough Community College
Experience
- Current Account Scheduler @ Integrity Express Logistics
– Customer and carrier communications
– Highest producing account in the district bringing in over $5 million in revenue.
– Managing a high volume of emails and calls daily- 10/2020-06/2022 Loan Processor @ PennyMac
– Handeled a high volume of incoming calls
– Built relationships with customers and guided them through the borrowing process
– Selected by management to pioneer a new Digital Response team and New Customer Acquisition team
– Exceeded expectations for multiple quarters, resulting in the highest tier of bonuses for myself and management
– Assisted technical support team by guiding customers through the online portal
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