Administrative Professional

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
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About me

I am a dedicated professional with 10+ years of customer communication and satisfaction experience. Along with being committed to building and maintaining relationships, I excel in technical aspects of my career such as data entry and analytics, file and document management, and research. I am proficient in all Microsoft Office applications and have significant experience with some CRM software such as ZenDesk.


Current Business Analytics @ Hillsborough Community College


Current Account Scheduler @ Integrity Express Logistics

– Customer and carrier communications
– Highest producing account in the district bringing in over $5 million in revenue.
– Managing a high volume of emails and calls daily

10/2020-06/2022 Loan Processor @ PennyMac

– Handeled a high volume of incoming calls
– Built relationships with customers and guided them through the borrowing process
– Selected by management to pioneer a new Digital Response team and New Customer Acquisition team
– Exceeded expectations for multiple quarters, resulting in the highest tier of bonuses for myself and management
– Assisted technical support team by guiding customers through the online portal

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