I am a dedicated professional with 10+ years of customer communication and satisfaction experience. Along with being committed to building and maintaining relationships, I excel in technical aspects of my career such as data entry and analytics, file and document management, and research. I am proficient in all Microsoft Office applications and have significant experience with some CRM software such as ZenDesk.
– Customer and carrier communications
– Highest producing account in the district bringing in over $5 million in revenue.
– Managing a high volume of emails and calls daily
– Handeled a high volume of incoming calls
– Built relationships with customers and guided them through the borrowing process
– Selected by management to pioneer a new Digital Response team and New Customer Acquisition team
– Exceeded expectations for multiple quarters, resulting in the highest tier of bonuses for myself and management
– Assisted technical support team by guiding customers through the online portal