Hire a Remote Customer Success Manager from United States

About me

My training and experience in Vocal Performace as a classically trained baritone has informed several soft and hard skills that brought me success in Customer Success Management and Customer Service. I have taken this success in the directions of mentorship, internal employee training, DE&I promotion and training, and maintaining a high standard of achievement in my roles. With these practices, I have maintained a dual career in both the arts and in sales, which I intend to maintain as much as is possible.

Professional area

Sales

Skills

Client Retention CRM Customer Service Customer Success Employee Training HubSpot Jira Mentoring Microsoft Outlook NetSuite Project Management Reselling and Cross-selling Sales Shopify Soft skills

Education

08/2014 to 04/2016 Master of Music, Voice @ University of Florida

Earned my degree through a Graduate Assistantship that offered full tuition coverage, a bi-weekly stipend, and extra performing and mentorship opportunities. I also became a member of Phi Mu Alpha Sinfonia Music Fraternity in 2015 while maintaining these extra responsibilities.

Final GPA: 3.81 out of 4.0

08/2010 to 05/2014 Bachelor of Music, Vocal Performance @ Saint Norbert College

Participated in many extra curricular activities including Delta Upsilon Fraternity, InterFraternity Council, Knight Theatre, and the Abbey Singers. I also maintained several campus jobs, including as an IT Help Desk Representative, a Student Assistant in the Office of Leadership and Social Engagement, and as a Music Archivist in the Center for Norbertine Studies.

Final GPA: 3.58 out of 4.0

08/2006 to 05/2010 High School Diploma @ Luxemburg-Casco High School

Participated in many extra-curricular activities including Forensics, One-Act Play, Fall Variety Show, Winter Musical, Cross Country, Track and Field, Future Problem Solvers, and National Honor Society. While in High School, and maintaining a 3.5 GPA, I also was a Scout in the Boy Scouts of America (now Scouts BSA) and earned my Eagle Scout in 2009.

Experience

03/2023-10/2023 Lead Senior Project Manager @ Merchology: ➢ Promoted to a new position to provide more training and development to our renamed Project Manager team.
➢ Maintained a one-to-one Key Account Manager book of business while taking on additional training and leadership duties.
➢ Built a four-day remedial course in Project Management to assist course correction of a Sales Team member.
➢ Acted as the mediator to lead-up and down on Project Manager concerns and ideas, as well as support Team Supervisor.
03/2022-03-2023 Senior Project Manager @ Merchology: ➢ Promoted after reorganization of the Customer Success Manager team to mentor newer Customer Success Managers.
➢ Voluntarily cultivated three training modules to promote consistent implementation and standards across the team.
➢ Regularly cited as the gold-standard of Account Representative/Manager to Customer Success Manager Efficiency.
➢ Completed first in-person on-site presentation with extra large account.
01/2020-02/2022 Customer Success Manager @ Merchology: ➢ Promoted after four months of hire to develop new role in the newly formed sales division of the company.
➢ Assist Account Executives and Account Managers by providing customer service, sales retention,
and project coordination with the clients in the managed accounts of large and extra-large companies.
➢ Trained in basic warm-sales tactics, as well as HubSpot, NetSuite, Shopify, and remote work.
➢ Retained as one of 12 sales employees to carry the sales team through lockdown to help bring back furloughed employees.
02/2018-09/2019 Freelance Social Media Manager @ El Abogado Mexicano: ➢ Craft and post memes and content in Spanish to promote the services of the law firm in the Twin Cities Metro Area.
➢ Act as moderator on public Facebook page to assist with simple questions and keep discourse on topic.
➢ Use Facebook metrics to target the intended prospects for the firm, focusing on the lawyer’s area of expertise.
10/2016-09/2019 Barista @ Starbucks: ➢ Prepare and serve coffee and food to customers using the routines and procedures ascribed to partners
➢ Provide patrons with a third place to enjoy coffee, create connections, and better the community one cup at a time
➢ Perform routines that keep the store clean and stocked, upkeep morale and efficiency, and mutually benefit fellow partners