Customer Success Manager

Rate, USD
$38 / hour
Work schedule
Full Time,
Language skills
English
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About me

My training and experience in Vocal Performace as a classically trained baritone has informed several soft and hard skills that brought me success in Customer Success Management and Customer Service. I have taken this success in the directions of mentorship, internal employee training, DE&I promotion and training, and maintaining a high standard of achievement in my roles. With these practices, I have maintained a dual career in both the arts and in sales, which I intend to maintain as much as is possible.


Professional area



Education

08/2014 to 04/2016 Master of Music, Voice @ University of Florida

Earned my degree through a Graduate Assistantship that offered full tuition coverage, a bi-weekly stipend, and extra performing and mentorship opportunities. I also became a member of Phi Mu Alpha Sinfonia Music Fraternity in 2015 while maintaining these extra responsibilities.

Final GPA: 3.81 out of 4.0

08/2010 to 05/2014 Bachelor of Music, Vocal Performance @ Saint Norbert College

Participated in many extra curricular activities including Delta Upsilon Fraternity, InterFraternity Council, Knight Theatre, and the Abbey Singers. I also maintained several campus jobs, including as an IT Help Desk Representative, a Student Assistant in the Office of Leadership and Social Engagement, and as a Music Archivist in the Center for Norbertine Studies.

Final GPA: 3.58 out of 4.0

08/2006 to 05/2010 High School Diploma @ Luxemburg-Casco High School

Participated in many extra-curricular activities including Forensics, One-Act Play, Fall Variety Show, Winter Musical, Cross Country, Track and Field, Future Problem Solvers, and National Honor Society. While in High School, and maintaining a 3.5 GPA, I also was a Scout in the Boy Scouts of America (now Scouts BSA) and earned my Eagle Scout in 2009.


Experience

03/2023-10/2023 Lead Senior Project Manager @ Merchology

➢ Promoted to a new position to provide more training and development to our renamed Project Manager team.
➢ Maintained a one-to-one Key Account Manager book of business while taking on additional training and leadership duties.
➢ Built a four-day remedial course in Project Management to assist course correction of a Sales Team member.
➢ Acted as the mediator to lead-up and down on Project Manager concerns and ideas, as well as support Team Supervisor.

03/2022-03-2023 Senior Project Manager @ Merchology

➢ Promoted after reorganization of the Customer Success Manager team to mentor newer Customer Success Managers.
➢ Voluntarily cultivated three training modules to promote consistent implementation and standards across the team.
➢ Regularly cited as the gold-standard of Account Representative/Manager to Customer Success Manager Efficiency.
➢ Completed first in-person on-site presentation with extra large account.

01/2020-02/2022 Customer Success Manager @ Merchology

➢ Promoted after four months of hire to develop new role in the newly formed sales division of the company.
➢ Assist Account Executives and Account Managers by providing customer service, sales retention,
and project coordination with the clients in the managed accounts of large and extra-large companies.
➢ Trained in basic warm-sales tactics, as well as HubSpot, NetSuite, Shopify, and remote work.
➢ Retained as one of 12 sales employees to carry the sales team through lockdown to help bring back furloughed employees.

02/2018-09/2019 Freelance Social Media Manager @ El Abogado Mexicano

➢ Craft and post memes and content in Spanish to promote the services of the law firm in the Twin Cities Metro Area.
➢ Act as moderator on public Facebook page to assist with simple questions and keep discourse on topic.
➢ Use Facebook metrics to target the intended prospects for the firm, focusing on the lawyer’s area of expertise.

10/2016-09/2019 Barista @ Starbucks

➢ Prepare and serve coffee and food to customers using the routines and procedures ascribed to partners
➢ Provide patrons with a third place to enjoy coffee, create connections, and better the community one cup at a time
➢ Perform routines that keep the store clean and stocked, upkeep morale and efficiency, and mutually benefit fellow partners


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