Operations Manager

Provide expert advice on industry best practices, streamline operations, and address client requests to ensure exceptional patient outcomes, reduce dost, increase efficiency and improve compliance.

Dialysis Services: Lifeline Dialysis
• Identify and resolve compliance issues to improve patient safety and ensure compliance with company policies and procedures and regulatory agencies.
• Update and audit contracts to ensure compliance and identify and correct errors.
• Build and maintain relationships with vendors to ensure clinic needs are met and cost savings are achieved.
• Communicate effectively with senior management to implement recommendations and go above and beyond to ensure company success.

Physician Services: DFW Kidney Care Clinic
• Assist in starting new practices including hiring new providers and opening office locations
• Develop and implement customized solutions to improve efficiency, reduce costs, and increase profitability.
• Advice and support to ensure successful implementation of recommended solutions.
• Ensure ongoing satisfaction and uncover new business opportunities.

Led and managed multiple service lines, including 30+ providers, 15+ clinics, a vascular access center, and a transplant program. Improved patient care and practice growth.
• Improved financial performance by 45% with benchmarking.
• Reduced operating costs by 25% with safety audits and maintenance programs.
• Decreased no-shows by 30% through implementing a follow-up process.
• Recovered $500K from hospital and co-payments, through streamlined payment process.
• Achieved 100% reimbursement by monitoring physician rounds, and tracking claims.

Promoted to lead 6 dialysis centers, improving financial performance, clinical outcomes, and implementing successful programs for better center performance.
• Saved $200K+ through training administrators in budget management.
• Reduced inventory and lowered treatment costs by 10%, saving $300K in annual savings.
• Reduced missed treatments to < 3% through effective scheduling.
• Lowered employee turnover to < 28% through better compensation.
• Achieved 85%+ CMS reimbursement through regulatory compliance.